IT Officer
2 weeks ago
JOB SUMMARY
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Monitor and maintain computer systems and network of the branch; provide technical support to and coordinate with other system related projects and services.
PRINCIPAL DUTIES & RESPONSIBILITIES
Provide basic technical support to IT Helpdesk activities including issue response, systems, process and planning
Provide technical guidance and expertise to users with application, service and hardware difficulties
Troubleshoot server and network problems
Set up all new computers and perform all security updates\patches
Document any network or PC-resolution for future references
Manage EPO Endpoint Protection and Data Loss Prevention tools, implement technical controls and help establish security policies
Installing patches and updates to all servers, workstations, network devices and printers.
Provide Security Awareness training bank-wide
Assist in documentation for auditors and examiners during annual reviews
Coordinate with system user to update application, enhance system functions and report and fix and troubleshoot system errors
Participate in the design, development and implementation of complex applications, often using new technologies and new branch banking system
Ensure that all printers and fax machines are working properly
Conduct annual disaster recovery BCP drill
Communicate with head office as well as various vendors for IT support
JOB SPECIFICATION
Experience:
3 years of experience in bank IT support
Education & Professional Qualifications:
College degree or above
Skills/Knowledge:
Highly skilled in installing and configuring computer systems, diagnosing hardware/software faults and solving technical and applications problems
Strong problem solving capabilities
Excellent collaborating skills with external service providers to ensure system operation and safety
Ability to manage a project and its budget
Working knowledge of VMware, SonicWall, Trellix EPO, MS SQL & Active Directory.
Understanding of core internet technologies – including but not limited to DHCP, DNS, SMTP, TCP/IP
Excellent verbal and written communication skills in English (communication in Chinese is a plus)
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