Parts Counter Associate

2 weeks ago

Asheville, United States Fred Anderson Toyota of Asheville Full time

Position Summary: Parts counter is the initial contact with guests when they call or come into the parts department. Assist guests with locating the appropriate part, give them pricing and handle payment. Responsible for ordering parts not in shop and assisting techs with parts questions they may have. Goals and Expected Behaviors: Increase/improve guest retention and loyalty for the entire dealership and company while achieving excellent guest service scores Greet guests, employees, and visitors with a smile in a friendly manner Fulfill commitments Assist guests anytime and anywhere in the dealership Ensure guests have a surprisingly great experience Act, speak, dress, and behave professionally at all times Check in and out parts guests Communicate with guests over phone and in person Work with Sales team to obtain any accessories for newly sold cars Handle parts needs for anyone in the company Look up parts and pricing using Electronic Parts Catalog and Reynolds Recommend appropriate parts to guests, sales staff, and technicians Anticipate the guests' needs by listening and asking clarifying questions Maintain efficiency of the shop Plan, organize and maintain efficient workflow Minimize distractions Refrain from conducting personal business (Facebook, Twitter, texting, phone calls during shop hours) Stock parts and check for parts that need to be ordered Ensure there are no overstocked parts Order parts that are needed in a timely manner Assist guests in a professional and efficient manner Work with others on the team to ensure timely and accurate parts delivery Maintain Proper Parts Inventory Place orders for outside auto shops Search for parts and pricing in the market area Place orders for outside dealerships Maintain CSI standards and contribute to overall shop CSI Mentor and assist team members Maintain shop cleanliness Maintain a safe shop and work in accordance to safety standards Lift and carry objects according to safety procedures Wear slip-resistant shoes Ask for assistance when lifting and/or carrying heavy objects Keep shop clean and free from slip, trip, and other hazards Other duties as assigned Essential Functions of the Position: Answer phone and assist guests with any vehicle parts needs Greet guests when they come into the shop and assist with any vehicle parts needs Operate a phone, computer, and other general office equipment Work with the public in a professional and guest-centric manner Communicate with guests, vendors, managers, and co-workers Listen to guests and understand what they are saying Ability to read, understand, and follow instructions Answer questions regarding vehicles, the dealership, and service Know the features of the vehicles and be able to accurately and clearly communicate them to a guest base from a broad range of backgrounds Skills, Education, and Certification Requirements: Moderate computer skills and demonstrated ability to learn other programs Ability to multi-task in a fast-paced Dealership Ability to effectively build a rapport with others General knowledge of vehicles and parts Effectively uses EPC, Reynolds, and Dealer Daily Good communication skills Valid drivers license Acceptable motor vehicle record Organizational and time management skills Associates Degree or equivalent experience HAZMAT Certification Physical Demands: Works in a variety of temperatures; periodically exposed to the weather including rain, snow, heat, and cold Bends, stoops and goes from a standing position to a squatting position (and vice versa) several times throughout the work shift Pushes, pulls, lifts, and carries objects up to 30 pounds frequently Pushes, pulls, lifts, and carries objects up to 65 pounds occasionally Uses hands, wrists, and arms in repairing vehicles with twisting, grasping, and other motions Travels throughout the dealership and lots occasionally on foot and in some circumstances a Company-provided golf cart Why Automotive: Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be. Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities. Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes. J-18808-Ljbffr

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