Client Service Coordinator

5 months ago

Silver Spring, United States Banfield Full time

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

+ Live and exemplify the Five Principles of Mars, Inc. within self and team.

+ Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

+ Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

+ Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

+ Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

+ Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

+ Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

+ Conduct administrative functions as necessary.

+ Other job duties as assigned.

THE FIVE PRINCIPLES

+ Quality The consumer is our boss, quality is our work and value for money is our goal.

+ Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

+ Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.

+ Efficiency We use resources to the full, waste nothing and do only what we can do best.

+ Freedom We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS

COMPETENCIES

Leadership

+ Customer Focus

+ Peer Relationships

+ Integrity & Trust

+ Action Oriented

+ Listening

Functional

+ Preventative care and OWPs

+ Communication Skills

+ Client Service Skills

+ Priority Setting

+ Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

+ Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

+ Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

+ Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

+ Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

+ Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

+ Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

+ Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent ; ability to convert units of measurement.

+ Computer skills - Comfortably and

ATTITUDES (WILLDO)

+ Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

+ Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

+ Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

+ Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.

+ Independence Able and willing to perform tasks and duties without supervision.

+ Tolerance for Stress / Resiliency Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

+ Ability to work at a computer for long periods of time.

+ Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

+ Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

+ Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

+ The noise level in the work environment is moderately high.

+ Requires sufficient ambulatory skills in order to perform duties while at hospital.

+ Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

+ Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

+ Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

+ High School Diploma or equivalent preferred.

+ Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

+ One year related experience required with customer service preferred.

+ Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

  • Care Coordinator Supervisor

    2 weeks ago

    Silver Spring, Maryland, United States Service Coordination Full time

    Job Overview:Service Coordination, a leading provider of human services, seeks an experienced Care Coordinator Supervisor to join our team. As a critical member of our leadership team, you will be responsible for ensuring the highest quality services are provided by our Care Coordinators.Key Responsibilities:Supervise and Mentor Care Coordinators: Provide...

  • Client Services Manager

    1 month ago

    Silver Spring, United States Family & Nursing Care - Corporate Full time

    Join our award-winning home care company and help us make a difference in the lives of those we serve! Family & Nursing Care is the largest single-site provider of non-medical home care services in the U.S.We provide personal care, companion care, respite care, live-in and overnight care, and support for older adults and people with disabilities or...

  • Client Service Representative

    1 week ago

    Silver Spring, Maryland, United States Serene Marketing Inc. Full time

    About the RoleSerene Marketing Inc. is seeking an Entry Level Client Service Specialist to join our team. In this role, you will have the opportunity to build a strong foundation of customer service expertise while contributing to our commitment of delivering exceptional support to our valued clientele.Key Responsibilities Qualify leads by assessing their...

  • Funeral Service Coordinator

    1 month ago

    Silver Spring, Maryland, United States Service Corporation International Full time

    Funeral Director Job DescriptionOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family's wishes; company expectations;...

  • Client Services Specialist

    1 month ago

    Spring, United States Euronet Full time

    Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. Dolphin Debit is currently seeking a dedicated and customer-focused Client Services Specialist to join our team. As a Client Services...

  • Membership Services Coordinator

    3 weeks ago

    Silver Spring, United States Sparks Group Full time

    Job DescriptionJob DescriptionJob Summary/Company:Sparks Group and a national medical association have partnered to seek a dedicated and detail-oriented Membership Services Coordinator to join their Membership Services Department. This position plays a crucial role in providing administrative support to members and non-members, maintaining an accurate...

  • Client Service Representative

    7 months ago

    Spring Hill, United States Banfield Full time

    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clien Client Service, Representative, Service, Skills, Hospital, Client, Animal Care, Retail

  • Asylee Outreach Project Coordinator

    1 week ago

    Silver Spring, Maryland, United States HIAS Inc Full time

    Job Title: Asylee Outreach Project CoordinatorHIAS Inc is seeking a highly motivated and detail-oriented individual to fill the role of Asylee Outreach Project Coordinator.Job Summary:The Asylee Outreach Project Coordinator will play a vital role in supporting the Asylee Outreach Project by conducting intake interviews, assessing client needs, and...

  • Service Coordinator

    4 weeks ago

    Spring Lake, Michigan, United States AMERICAN REPAIR MAINTENANCE LLC Full time

    Job DescriptionAt American Repair Maintenance LLC, we're seeking a highly skilled Service Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the timely and effective delivery of our services to our clients.About the Role:The Service Coordinator will be responsible for coordinating the activities of...

  • Client Services Associate

    1 week ago

    Spring Hill, United States Campbell & Company, Wealth Advisors, and Certified Public Accountants Full time

    Job Description:We are currently seeking a skilled and client-focused Financial Client Service Associate to join our team. The ideal candidate will have a passion for delivering exceptional service, strong communication skills, and a background in finance or related fields. As a Financial Client Service Associate, you will play a critical role in supporting...

  • RN Homecare Opportunities | Silver Spring, MD | Weekends

    5 months ago

    Silver Spring, United States Maxim Healthcare Service Full time

    Maxim Healthcare in (insert location) is hiring for a Registered Nurse to work with Pediatric and/or Adult patients in their own homes.  Silver Spring, MD 20905 RN, Peds, G tube Every other Weekend 11p-7a $30-$33/hr Why Join Maxim? Competitive pay & weekly paychecks Flexible scheduling – PT and FT College Partnership programs & opportunities for...

  • Clinical Coordinator

    4 weeks ago

    Silver Spring, Maryland, United States Medstar Full time

    Job SummaryThe Clinical Coordinator will be responsible for performing a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. This includes patient registration, patient scheduling, coordinating the physician order re-certification process, insurance verification, and coordination of services for...

  • HR Onboarding Coordinator

    5 months ago

    Silver Spring, United States iOne Digital Full time

    Job Position: HR Onboarding Coordinator.Department: Human Resources.Reports to: Senior Director, Human Resources.FLSA: Non-Exempt.Status: Full-time.Work Location: Washington, DC Metropolitan Area.(This position may work remote on a part-time basis in accordance with company policy and manager approval).OVERVIEW:The qualified candidate for this role is a...

  • Clinical Research Coordinator II

    4 weeks ago

    Silver Spring, United States Unavailable Full time

    Overview ERP International, LLC (www.erpinternational.com) is currently seeking a Clinical Research Coordinator II for a full-time position supporting the Walter Reed Army Institute of Research (WRAIR) at Silver Spring, MD.  Please apply online to learn more about this great opportunity! We appreciate your interest in becoming part of our team. Although...

  • Case Manager

    4 weeks ago

    Silver Spring, United States Service Coordination Full time

    Position Title: Supervising Service CoordinatorEmployment Status: Full-timeReports to: Program ManagerAgency Division: CCSFLSA Status: ExemptSCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management...

  • Events Coordinator

    6 months ago

    Silver Spring, United States IO SPACES Full time

    We are looking for a Community and Events Coordinator to help us elevate our events experience at I/O SPACES. If people scare you, this is clearly not for you. If early morning, getting shit done and organization stresses you out, we understand but this isn't for you. If planning, late nights, and being on time isn't your thing, then you will not love...

  • ABA Therapist Supervisor

    4 weeks ago

    Silver Spring, Maryland, United States Skillfull Steps ABA Full time

    The Role: We are seeking a skilled and passionate ABA Therapist Supervisor to join our team at Skillful Steps ABA. As a BCBA, you will play a vital role in providing quality supervision and leadership to our Behavior Technicians, helping them grow and develop in their careers.This is a fantastic opportunity for an experienced professional to make a...

  • Community Relations Coordinator

    4 days ago

    Silver Spring, Maryland, United States Sunrise Senior Living Full time

    Our team at Sunrise Senior Living is looking for a skilled and compassionate individual to join us as a Community Relations Coordinator. This role is an excellent opportunity for someone who enjoys working with the public and has strong administrative skills.About UsSunrise Senior Living is a leading provider of senior living communities that offer assisted...

  • Program Coordinator

    2 months ago

    Silver Spring, United States Partners In Care Full time

    Job Description:Title: Program Coordinator - Montgomery County.Reports to: CEO and COO.Status: Exempt.About Partners In Care Maryland, Inc.:Partners In Care (PIC) is a private non-profit, 501(c) (3) organization offering programs and services that support the independence of older adults aged 60 years and older in our communities.We accomplish this through a...

  • Clinical Research Coordinator

    4 weeks ago

    Silver Spring, United States Trinity Health Full time

    Employment Type: Full time Shift: Day Shift Description: Position Title: Clinical Research Coordinator Position Type: Full Time Exempt Status: Exempt The Clinical Research Coordinator coordinates pharmaceutical company, National Cancer Institute (NCI), multisite and in-house protocol activities for the Cancer Program and principal investigators....