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Patient Service Representative

3 months ago

Norton, United States BHMA Palliative Care Norton Full time
Patient Service Representative (FT) M-F 8a-5p, Palliative Care - Norton, VA

Job ID: 004G2D

WMA

Office/Clerical - BHMA Palliative Care Norton

Full-time (scheduled 72 hrs or more per pay period) - Day

Job Description

SCOPE OF POSITION
The Patient Service Representative (PSR) greets all patients and visitors in a courteous and friendly manner and registers the patient according to Ballad Health processes. The duties of the PSR may include, but are not limited to: updating and scheduling patient appointments, retrieving daily patient data for appointments and phone calls, maintaining provider(s) schedules, filing charts/medical records, copying charts/forms, pulling charts, purging charts, producing documents for providers to sign, collecting co-pays, performing data entry of office visit charges, performing collections of unpaid balances, coding encounter forms with proper payment distribution CPT & ICD-10 codes, filing and refiling insurance claims, reconciling the charge sheet, counting the cash drawer, preparing bank deposits, balancing credit cards, reviewing and correcting errors on the missing ticket report, performs closing procedures to ensure proper account balance, perform referral and precertification and prepares information for audit purposes.
REPORTING RELATIONSHIP
See Table of Organization.
EDUCATION EXPERIENCE
Required - High School diploma or equivalent; previous experience performing data entry and utilizing data base. Ability to maintain patient confidentiality/HIPAA. Ability to communicate respectfully/kindly with patients, office staff, nurses, and medical staff
Preferred - Knowledge of CPT and ICD-9 codes/billing. Previous experience utilizing Electronic Health Record (EHR) system.

Requirements
No additional requirements from any stated in the above description.