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Technical Support Analyst

2 months ago

Lisle, United States Navistar Full time

Position Overview:

We are looking to add a Technical Support Analyst to our team in Lisle

As a Technical Support Analyst in the Professional Track, work is accomplished through independent contributions or project work requiring advanced subject area knowledge and decision-making skills.

Responsibilities:
  • Provides support to customer/users where the product is highly technical or sophisticated in nature by responding to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoots problems with malfunctioning electrical, mechanical, software and wireless vehicle systems and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
Minimum Requirements:
  • Bachelors degree
  • At least 2 years of field service engineering, automotive service or truck service experience

OR

  • Masters degree

OR

  • At least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements:
  • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills:
  • Knowledge and experience in own discipline, applies company policies and practices/procedures to resolve various issues or problems of moderate scope.
  • Exercises judgment within defined, standard practices/procedures to determine appropriate action.
  • Builds productive internal/external working relationships.
  • Works under limited supervision, typically receiving general instructions on routine work, detailed instructions on new projects or assignments, and a moderate level of guidance and direction.


Company Overview:

Navistar, Inc. (Navistar) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others dont.

Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International brand commercial trucks and engines, IC Bus brand school and commercial buses, all-makes OnCommand Connection advanced connectivity services, and Fleetrite, ReNEWeD and Diamond Advantage brand aftermarket parts.

With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.

Accelerating the Impact of Sustainable Mobility:

Visit us at www.Navistar.com to discover more about our organization


Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HRC@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.


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