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Receptionist

2 months ago

Dover, United States Community Action Partne Full time
GENERAL DESCRIPTION

Welcomes and assists visitors courteously as the first point of contact; notifies staff upon visitor arrival, assists clients and maintains telecommunications systems.

EDUCATION and/or EXPERIENCE

High school diploma/GED: additional experience and/or training in social services or non-profit experience is preferred

DUTIES AND RESPONSIBILITIES
  • The receptionist is the first point of contact for visitors (in person, telephone, email, website)
  • Ability to use de-escalation techniques when faced with a challenging client.
  • Answer phone, schedule appointments, open and distribute mail, stamp all outgoing mail
  • Assist clients with completing applications and required forms for CAPSC programs
  • Assist with maintaining, cleaning, organizing the food pantry
  • Assist with distribution of USDA commodity foods and donated food pantry items. Including record keeping requirements; preparing food bags/boxes for clients
  • Monitor public areas for cleanliness; clean when necessary
  • Collaborate with staff and clients as necessary to maintain a safe environment for all
  • Conduct yourself in a professional manner suitable for an office environment at all times
  • Help where needed and other duties as assigned
SUPERVISORY SKILLS
  • NA
GENERAL EXPECTATIONS
  • Respects confidentiality of information about agency staff, personnel issues, and other program operations
  • Strong commitment to maintaining client confidentiality
  • Plan, assign, coordinate, organize, and prioritize work
  • Models direct, positive, honest, and respectful behavior in every aspect of with children, families, staff, and community members
  • Energetically engages people, issues, and work
  • Applies the highest ethical standards to themselves and others daily
  • Supports others in their efforts to be productive and effective and succeed in work and life
  • Actively participates in teambuilding, which includes sharing ideas and mutual support of team members
  • Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being performed
EMPLOYMENT SCREENING

Valid Drivers License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening

Head Start, Early Head Start, Childcare, and Home Visiting Programs are also subject to the following: Head Start and childcare licensing requires a criminal record check and finger printing to be completed prior to employment. An initial physical examination record, including a TB screening must be obtained within 60 days of hire, updated every three years, and kept on file with Human Resources. If a TB screening indicates high risk, results of a TB test must be kept on file including any treatment received. An initial driving record check will be conducted. License information will also be submitted to the agencys automobile insurance carrier.

MISSION, VISION & VALUES

Our Mission: To reduce barriers to help clients improve their economic stability and well-being through education, advocacy, and partnerships.

Our Vision: To eliminate poverty

Our Values: Communication, Collaboration, Client Focus, Accountability

ACKNOWLEDGEMENT:
  • I have read and understand the explanation and position description.
  • I have the ability to complete the functions and duties outlined in the position description.
  • The job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
  • If I have any questions regarding the information I have read or the interpretation of any requirements, I will bring them to the attention of my supervisor.