MA / Customer Service Rep | UF Family Medicine St. Mary's | Day
6 months ago
Overview:
JOB DUTIES:
A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.
Essential Functions
Take patients vital signs. Prepare patients for the providers care. Assist with patient examinations or treatments.
Perform venipunctures and administer routine, non-controlled medications.
Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time.
Administer medication as directed by and under the direct supervision of licensed physician.
Observe and report patients signs or symptoms. Collect routine laboratory specimens as directed by the provider.
Administer basic first aid.
Participates in performance improvement projects.
Participates as an active care team member in the coordination of patient care.
Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
Temperament
Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.
Qualifications:SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE:
Skills, Knowledge, Abilities:
Communication
Ability to communicate effectively and courteously, both orally and in writing.
Organization/Prioritization
Ability to organize and prioritize assignments to work independently as well as a collaborative team member.
Training/Support
Knowledge of ambulatory health care or related health care field.
Customer Service
Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.
Attention to Detail
Attention to detail and quality of work.
Training/Support
Basic clinical competencies.
Computers/Technology
Basic computer literacy and arithmetic skills.
Teamwork
Ability to work collaboratively with all members of health care team and other clinical services
Experience Requirements:
1-year medical assistant preferred
2-4 years clerical/customer service experience, ideally in a health care related industry preferred
1 year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material preferred
Education Requirements:
High School Diploma or GED equivalent or GED required
Must have completed a MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board
Certification/Licensure Requirements:
Certified Medical Assistant (CMA) required or within 6 months
Basic Life Support (BLS) required at time of hire
Medical Terminology Certificate preferred at time of hire
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
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