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Site Reliability Engineering Manager

4 months ago

New York, United States City of New York Full time

Job Description

The Office of Technology and Innovation (OTI/DoITT) oversees all Citywide technology, privacy, cybersecurity, infrastructure, and telecommunications to ensure the security of, and enhance, City operations and service delivery to New York City's residents, businesses, employees, and visitors. As the City's technology and innovation leader, OTI is responsible for operating, maintaining and securing IT infrastructure and systems that touch every aspect of City life from public safety to human services, from education to economic development crossing the full spectrum of governmental operations.

The successful candidate will serve as a Site Reliability Engineering Manager reporting to the Applications Division. Responsibilities include:

- Manage and mentor a team of support engineers focusing on application availability, monitoring, performance, efficiency, change management, and capacity planning for production and non-production systems running nyc.gov, CityShare, and mobile applications;

- Plan and manage upgrade projects for infrastructure, applications, tools, and services;

- Maintain an inventory of all the applications and services provided by the DevOps unit;

- Build and maintain operational tools/services for deployment, monitoring, and knowledge base;

- Perform infrastructure cost analysis and periodically provide recommendations for optimization;

- Measure, optimize, and report on application service performance and availability;

- Track and ensure infrastructure and application patches are applied on time;

- Manage review process for and ensure completeness of Technical and Operational Design Documents;

- Manage remediation of security vulnerabilities identified during pen testing in our production environment;

- Partner with other technical teams within Applications and Infrastructure Management to ensure infrastructure provisioning and application deployments are fully automated;

- Conduct periodic and scheduled reviews of all systems and applications to discover inefficiencies and prepare a plan to remediate or mitigate them;

- Provide project management, sprint planning, and road-mapping support to the DevOps team;

- Collaborate with all the DevOps operational teams to ensure best practices are being followed;

- Assist the Custom Application Development Engineering team, as required;

- Manage the on-call support schedule for the team

Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.