Customer Service Rep
2 days ago
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations.
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today
Responsibilities:
- Sales & Admin Support
- Book jobs, schedule appointments, and coordinate meetings.
- Prepare and organize estimates and invoices.
- Handle incoming client calls and emails.
- Maintain accurate records and files, ensuring confidentiality and security.
- Customer Communication:
- Serve as a primary point of contact for customer inquiries and concerns.
- Respond promptly and professionally to customer emails, phone calls, and other communications.
- Assist in resolving customer issues or escalating them to the appropriate manager
- Coordinate with other team members to ensure timely and accurate responses to customer inquiries.
- Maintain positive relationships with customers, fostering trust and positivity.
- Project Coordination:
- Support managers in facilitating various projects and initiatives.
- Monitor project timelines, deadlines, and deliverables, providing updates as needed.
- Coordinate with teams to ensure smooth execution of projects.
- Assist in research, data collection, and process improvement related to projects.
- Office Management:
- Oversee office supplies inventory and place orders as needed.
- Assist in onboarding new employees and coordinating office events or meetings.
- Maintain a clean and organized workspace.
Qualifications:
- Bachelor's degree, Associate's Degree or equivalent experience preferred.
- Proven experience as an executive assistant or in a similar role.
- Excellent communication skills, both verbal and written.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to handle sensitive information with confidentiality and discretion.
- Customer-focused mindset with a commitment to providing exceptional service.
- Ability to work independently with minimal supervision and as part of a team.
- Flexibility to adapt to changing priorities and deadlines.
Build fun and rewarding career with an industry leader
Apply now
Compensation: $20.00 per hour
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
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