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Shift Supervisor

4 months ago

Iowa City, United States Shelter House Iowa Full time

Job Type

Full-time

Description

Detailed. Diligent. Determined. The Shift Supervisor works day in and day out to ensure a stressful environment like a shelter is as calm as possible and uses a trauma-informed approach to all the work.

Key Qualities:

  • Commitment. You believe in Shelter House's mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here.
  • Curiosity. You have a habit of asking "why" or "how," which leads you to have excellent analytical skills and problem-solving ability.
  • Organization. You know what needs to be done when, and you have methods in place to ensure you make that happen.
  • Communication. When you write or speak, folks know exactly what you are saying, and the tone is appropriate to the audience.
  • Detailed. You read the assignment before beginning the work, and you dot and cross every single proverbial i and t.
  • Consensus building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
  • Flexibility. You can adapt to the needs of the organization and its employees.
  • Patience. You can work with brand new hires and seasoned professionals, with complicated situations, never breaking (much of) a sweat.
  • Judgement. An excellent supervisor, you model sound decision-making and leadership by undergoing careful analysis prior to making recommendations and involving any additional departments or individuals necessary.
  • Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
  • Cooperation. You work well with members of your team and with folks in other departments.
  • Growth-minded. You know and embrace that there is always more to learn and do.
Essential Duties and Responsibilities:

1. Supervision
  • Ensure a trauma-informed workplace is achieved and maintained by demonstrating a balance of kindness, competence, and care towards self, others with whom we work, and those for whom we provide care.
  • Plan and provide training and supervision to the Coordinators and cross-training of the Behavioral Health Coordinator and Service Coordinator staff.
  • Review all written violations, incident reports, and staff log narratives for appropriateness and completion; follow up with Operation's Staff and Program Managers.
  • Educate and provide feedback to staff on process compliance requirements.
  • Verify compliance and agency training are completed and up-to-date for Coordinators.
2. Data Management and Compliance
  • Monitor and ensure compliance with organizational standards and processes; recommend best practices.
  • Ensure Coordinator's documentation and recordkeeping is maintained.
  • Ensure confidentiality and data privacy standards are met.
  • Oversee the timely collection and entry of data.
  • Conduct process audits to ensure compliance and address potential issues.
  • Serve as a point of contact for data system entries.
3. Duties and Responsibilities
  • Manage staffing requirements for 24-hour coverage throughout Shelter House's facilities.
  • Through effective supervision, ensure processes and activities comply with Shelter House policies, mission, purpose, and values.
  • Onboard, train, and develop Coordinators on 2nd, 3rd, and Weekend Shifts to provide feedback on evaluation, promotion, and termination.
  • Conduct interviews, selections, and onboarding of new Coordinators.
  • Coordinate with Program Managers on exit/trespass standards.
  • Provide emergency assistance to clients and co-workers as necessary.
  • Document and notify the Operations Manager of high-level guest concerns, potential workflow problems, and/or any exceptions to policy that could impact organizational processes and security as appropriate.
  • Maintain knowledge of fire, safety, health, and work standards to ensure a safe and positive environment for all.
  • Model positive, professional behavior including through appearance and communication with others.
  • Coordinate with Program Managers on outcome management to improve processes and procedures with Coordinators.
  • Maintain grounds security at all times.
  • Attend and participate in one-on-one meetings with the Operations Director, weekly staff and management meetings, and team-building functions.
  • Build relationships and coordination with external partners while onsite at Shelter House (ex. ICPD, EMS, etc.).
  • Conduct Shift Changeover briefs.
Reports to: Operations Manager

Full job descriptions available, please email HR-Staff@shelterhouseiowa.org for details.

Requirements

Required Skills:
  • Excellent time management skills with a proven ability to meet deadlines.
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with or the ability to quickly learn the organizations HMIS and HR management systems and obtain licensing within 90 days of start of employment.
  • Ability to train and develop teams in organizational processes and standards.
Education and Experience:

High school diploma or GED; six months or more of previous management or ability to demonstrate increased responsibility in previous work. Human services experience dealing with issues unique to homelessness, substance use/abuse, mental health, and physical disables preferred.

Certifications, Licenses, Registrations:

Current vehicle insurance and a valid Iowa state driver's license.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
Working Hours:
  • This position requires flexibility in working hours, generally aligning with 2nd (afternoon/evening) and/or 3rd (night) shifts.
  • Specific shift times may vary based on operational needs.
  • Availability for occasional weekend shifts may be required.


Interviews with qualified candidates will be conducted on a rolling-basis until the positions are filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.

Salary Description

$48,500 annually commensurate