Senior Desktop Technician Support Analyst

3 weeks ago


Richmond, United States Cynet Systems Full time
Job Description:

  • Provides on-site and virtual technical support for VTC conferences and other web conferencing platforms, troubleshooting AV/VTC issues and audio/video. conferencing-related issues working directly with customers as well as other internal technical resources.
  • Schedules set up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
  • Performs video camera, live stream, and audio recordings.
  • Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
  • Sets up and operates audio systems for live events and ceremonies, and assists video production.
  • Conducts site surveys to establish AV/VTC equipment customer requirements.
  • Sets up and installs permanently installed conference room displays and video conferencing equipment.
  • Perform administrative tasks such as inventory tracking, checklists, forms, etc.
  • Provides on-site and virtual desktop support for in-house Electronic Bulletin Board computers.
  • Due to the nature of the job the candidate should be able to lift 50 pounds with assistance
  • The job requires some travel and overnight stays.


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