Customer Service Representative

3 months ago

Monett, United States Apogee Enterprises Full time

EFCO LLC

POSITION SUMMARY

Act as primary contact for EFCO Sales Representatives and Customers. Also, prepares complete production orders to be used by manufacturing in the building of windows, storefront, and curtain wall. This position requires minimal supervision.

POSITION DUTIES and RESPONSIBILITIES:

  • Process and track status of orders by coordinating inter-department work and obtain required data for both EFCO and customers.
  • Assist customer with any questions about their order. This includes technical, estimating, or production/ scheduling assistance.
  • Prepare orders from take offs.
  • Ability to answer questions from manufacturing regarding specific production orders, deferring more advance questions to appropriate parties.
  • Ensure the customer receives proper service through processing orders, preparing general correspondence, and coordinating with other departments.
  • Heavy interaction with customers on the telephone and through email. Must be able to demonstrate excellent verbal and written communication skills.
  • Ability to answer some more advanced product questions, referring more in-depth questions to Engineering personnel.
  • Act as a liaison between the customer and other departments.
  • Work independently to solve routine problems, requiring assistance from Express/ Expedite Supervisor for more difficult issues.
  • Provide material quotations to customer/ reps.
  • Write basic factory orders.
  • Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
  • Adhere to EFCO policies and standard operating procedures.
  • Any additional duties assigned by Supervisor.
  • Participates in EFCO's Continuous Improvement efforts by understanding his/her team's performance and actively implementing and supporting process improvements.
  • Flexibility of work hours including overtime.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned and required.

EDUCATION and EXPERIENCE REQUIREMENTS

Bachelor's degree in Construction or Project Management is preferred; and/ or a minimum of 1 year of related experience and/or training; or equivalent combination of education and experience.

OTHER REQUIREMENTS
  • Time management, organization, and planning.
  • Strong verbal and written communication skills.
  • Problem-solving, troubleshooting, and decision-making.
  • Microsoft Office
  • Lotus Notes
  • AS400


WORK ENVIRONMENT

Mostly an office environment with occasional visits to the manufacturing floor (proper PPE must be worn on manufacturing floor).

TRAVEL REQUIREMENTS

Occasional travel related to other sites / corporate.

Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.

#LI-KS1

Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.

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