Guest Services Concierge

6 months ago

Houston, United States Chi Full time
Overview

Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experience-modeled on evidence-based practices for the safety of patients visitors staff and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

Responsibilities

1. Establishes a rapport with the patient and family to determine and coordinate nutrition needs, food and mealtime preferences.
2. Responds to complaints and concerns of the patient/family and communicates identified issues to the patient's assigned nurse or Charge Nurse.
3. Works with Marriott Food Service to limit or resolve delays in service, communicates delays to patients and families with a face to face interaction providing an estimated time of resolution.
4. Acts as an intermediary to the Marriott Food Service on behalf of patients and their families.
5 Interacts with patients/families/customers utilizing feedback to improve and reinforce positive patient experience.
6. Consults, collaborates and cooperates with colleagues, peers, supervisors and other healthcare providers in a professional manner to improve the quality, effectiveness and efficiency of patient care.
7. Understands and practices regulatory agency standards and department/organization policies/procedures including, but not limited to: OSHA, HIPAA, Infection Control, Environment of Care, National Patient Safety Goals, patient care, food service policies/procedures.
8. Order specialty supplies from appropriate vendors.
9. Check daily to ensure scheduled breakfast, lunches and dinners are ordered appropriately from the Marriott partner restaurant.
10. Ensures proper timeliness of food delivery including coffee and tea times.
11. Maintains adequate stock of supplies for kitchen and patients' rooms.
12. Maintains kitchen to meet regulatory standards.
13. Prepare and maintain clean coffee pots and brew fresh coffee daily and throughout the day.
15. Daily loading/unloading of dishwashers; place in appropriate shelving.

16. Replates and serves patient meals timely and accurately.
17. Coordinates meal pick-up and delivery with the Marriott partner restaurant.
18. Uses safe food handling practices in accordance with appropriate regulatory standards.
19. Empty kitchen trash cans, remove leftover items/equipment from patient rooms daily items/equipment from patient rooms daily.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed
within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities
required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

Required Education and Experience

High School Diploma/GED

Required Licensure and Certifications

Must have ServSafe Food Handlers certification

Required Minimum Knowledge, Skills, Abilities and Training

Must be customer-service oriented and present a professional image.
Must be proficient in the English language, communicating professionally.
Able to pay attention to detail, follow procedures and work effectively with others.
Must be highly organized and manage time well.
Able to thrive in a fast-paced, dynamic environment.
Team player and a positive attitude is a must.
Must be able to lift up to 35 lbs.

  • Guest Services Concierge

    2 months ago

    Houston, United States CHI Mercy Health Full time

    1. Establishes a rapport with the patient and family to determine and coordinate nutrition needs, food and mealtime preferences .. Responds to complaints and concerns of the patient/family and communicates identified issues to the patients assigned Guest Service, Concierge, Food Service, Patient Care, Guest, Charge Nurse, Hotel, Healthcare

  • Concierge Service Manager

    4 weeks ago

    Houston, Texas, United States Radkin LLC Full time

    Job OverviewRadkin LLC is seeking a highly skilled and experienced Concierge Manager to join our team at one of our prestigious locations. As a key member of our leadership team, you will be responsible for delivering exceptional service to our residents and guests.Key Responsibilities:Manage and lead a team of concierge staff to ensure seamless guest...

  • Supervisor- Guest Services

    1 month ago

    Houston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B1L8 [Front Desk Agent / Concierge] As a Guest Services at Hilton, you'll: Greet, register, and assign rooms to guests; Issue room key and escort instructions to Bellperson or to guest as appropriate; Answer inquiries pertaining to hotel services, registration of guests and shopping, dining,entertainment and travel directions; Keep...

  • Guest Service Representative

    4 weeks ago

    Houston, Texas, United States Blue Water Hospitality Group, LLC Full time

    Job SummaryBlue Water Hospitality Group, LLC is seeking a highly motivated Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and maintaining a clean and organized guest service center.Key...

  • Guest Services Rep Part

    1 month ago

    Houston, United States Extended Stay Full time

    Extended Stay - 13420 Southwest Freeway [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Guest Services Rep Full

    1 month ago

    Houston, United States Extended Stay Full time

    Extended Stay - 4701 Westheimer Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    4 days ago

    Houston, United States Extended Stay Full time

    Extended Stay - 1301 S. Braeswood Blvd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Hybrid Guest Services Agent/Driver

    2 months ago

    Houston, United States Four Seasons Full time

    Four Seasons - 1300 Lamar street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by anticipating their needs and...

  • Front Desk Concierge

    2 weeks ago

    Houston, United States The Aspenwood Company Full time

    The Aspenwood Company has opportunities for a full time and part time Concierge/Front Desk/Security associate at our Village of Meyerland location an Assisted Living, and Memory Care senior community.Pay Rate: $15.50/hr. Must be available to work weekends and holidaysThe concierge is responsible for establishing first impressions by being a welcoming face...

  • Senior Concierge

    4 weeks ago

    Houston, Texas, United States Five Star Senior Living Full time

    Job SummaryFive Star Senior Living is seeking a highly skilled and compassionate Resident Services Associate - Receptionist to join our team. As the first point of contact for residents and visitors, you will provide exceptional concierge and reception services, ensuring a warm and welcoming environment.Key ResponsibilitiesGreet and welcome residents,...

  • Front Desk Concierge Lead

    2 weeks ago

    Houston, United States Royal Oaks Country Club Full time

    Job Type Full-timeDescriptionEssential Functions:The Front Desk Concierge Lead must possess a professional dispositionComplete all jobs tasks outlined in Concierge HandbookOperate front desk switchboardGreet and welcome all members, guests, and employees in a professional and friendly mannerAssist in open communicationKnowledgeable of all club events,...

  • Front Desk Concierge Lead

    3 days ago

    Houston, United States Royal Oaks Country Club Full time

    Job Type Full-timeDescriptionEssential Functions:The Front Desk Concierge Lead must possess a professional dispositionComplete all jobs tasks outlined in Concierge HandbookOperate front desk switchboardGreet and welcome all members, guests, and employees in a professional and friendly mannerAssist in open communicationKnowledgeable of all club events,...

  • Front Desk Concierge

    2 weeks ago

    Houston, United States The Aspenwood Company Full time

    The Aspenwood Company has opportunities for a full time and part time Concierge/Front Desk/Security associate at our Village of Meyerland location an Assisted Living, and Memory Care senior community. Pay Rate: $15.50/hr. Must be available to work weekends and holidays The concierge is responsible for establishing first impressions by being a welcoming face...

  • Luxury Spa Concierge

    4 weeks ago

    Houston, Texas, United States Woodhouse Spas Full time

    Seasonal Spa Concierge OpportunityWe are seeking a friendly and outgoing individual to join our team as a Seasonal Spa Concierge at Woodhouse Houston Galleria. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming spa experience.Key Responsibilities:Greet and assist guests with enthusiasm and...

  • Guest Experience Specialist

    2 weeks ago

    Houston, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: A2FA29EA1648BC3B4CEA9CDA71113916 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or...

  • Front Desk Concierge Lead

    1 week ago

    Houston, United States Royal Oaks Country Club Full time

    Job Type Full-time Description Essential Functions: The Front Desk Concierge Lead must possess a professional disposition Complete all jobs tasks outlined in Concierge Handbook Operate front desk switchboard Greet and welcome all members, guests, and employees in a professional and friendly manner Assist in open communication Knowledgeable of all club...

  • Front Desk Concierge Lead

    3 hours ago

    Houston, United States Royal Oaks Country Club Full time

    Job Type Full-time Description Essential Functions: The Front Desk Concierge Lead must possess a professional disposition Complete all jobs tasks outlined in Concierge Handbook Operate front desk switchboard Greet and welcome all members, guests, and employees in a professional and friendly manner Assist in open communication Knowledgeable of all club...

  • Guest Service Agent

    1 month ago

    Houston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B1TP [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • High Rise Concierge

    4 weeks ago

    Houston, Texas, United States Rise Association Management Group Full time

    Job Title: High Rise ConciergeAt Rise Association Management Group, we are seeking a highly skilled and customer-focused High Rise Concierge to join our team. As a key member of our luxury high-rise condominium community, you will be responsible for delivering exceptional service to our residents and guests.Key Responsibilities:Provide warm and welcoming...

  • Spa Concierge for Luxury Spa Experience

    3 weeks ago

    Houston, Texas, United States Woodhouse Spas Full time

    We are seeking passionate and enthusiastic individuals to join our Spa Hospitality team as Spa Concierges. As a Spa Concierge, you will be responsible for providing exceptional guest experiences, answering phones, welcoming guests, confirming appointments, and scheduling appointments using our booking software.Responsibilities:Answer phones and welcome each...