Guest Services

6 months ago

Bay St Louis, United States Hollywood Casino Gulf Coast Full time

WERE CHANGING ENTERTAINMENT. COME JOIN US.:

Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more

WE LOVE OUR WORK.:
  • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Guest Safety Services Department.
  • Maintains a security booth and completes records using shift activity log.
  • Safeguard the assets of Hollywood Casino, their guest, and team members, and provide a safe environment for guest and team members.
  • Performs chip and credit transactions, money and marker transfers, verifies amounts by signature, in accordance with company and state guidelines.
  • Responds to all emergencies.
  • Works with casino management. Must maintain a valid driver's license in your state of residence and maintain a clean driving record. Must have drivers license on their person at all time
  • Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
  • Any and all duties as assigned by your Supervisor or a member of management.
  • Informs Housekeeping of any towel shortages.
  • Checks to make sure only authorized guests are using pool complex.
  • Ensures a hassle free/private experience for cabana guests.
  • Delivery of both internal and external guest requests.
  • Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
  • Performs minor first aid.
  • Reports all illnesses and injuries to Supervisor.
  • Communicate via two-way radio.
  • Maintains crowd control.
  • Stays alert for all safety concerns.
  • Informs guests of all safety hazards and property events.
  • Reports any problems to Guest Safety Supervisor or Manager as needed.
  • Any and all duties as assigned by your Supervisor or a member of management.
  • Provides a friendly and safe environment for guests and employees at the pool complex.
  • Surveys and watches crowd at all times and stops inappropriate behavior immediately.
  • Ensures that pool complex dress codes are enforced and may assist in checking IDs.
  • Must follow all intoxication procedures to ensure the safety of all guests.
  • Assists in all emergency procedures.
  • Ensures that the pool complex is free of fire hazards and safety concerns.
  • Is attentive and present at all times while on shift.
  • Greets guests with a smile and friendly, warm greeting.
  • Rotates Guest Safety duties inside and outside the pool complex.
  • Keeps high traffic areas clear ensuring employees as well as guests have the ability to move freely throughout the pool complex.
  • In the event of a fight or verbal confrontation between guests, will use the minimal amount of force or restraint necessary to control the situation and contact a Guest Safety Supervisor or Manager.
  • Responsible for providing exceptional Red Carpet Customer Service to all guests.


BRING US YOUR BEST.:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Must be mentally and physically capable to handle an emergency situation. Must be able to handle large jobs and work well under pressure.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Must be able to obtain a Gaming Permit. Must have a valid drivers license and a clean driving record. Must successfully complete ServSafe Alcohol training certification course.
  • Must have good oral and written communication skills. Must be able to stand at a secured post for long periods of time. Must be able to lift up to 50 lbs.
  • While performing the duties of this Job, the team member is regularly required to talk or hear. The team member is frequently required to stand, walk, and use hands to finger, handle, or feel. The team member is occasionally required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
  • While performing the duties of this Job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is frequently loud due to music in casino lobby and entertainment complex.
  • While performing the duties of this Job, the team member is frequently exposed to wet and/or humid conditions. The noise level in the work environment is frequently loud due to music in pool area and/or casino floor area. The team member is exposed to outside weather conditions and extreme heat.
  • Must have friendly and outgoing personality.
  • Must maintain a neat and professional appearance.
  • Must be able to obtain a Gaming Permit. Must have a valid drivers license and a clean driving record. Must successfully complete ServSafe Alcohol training certification course.
  • Ability to handle situations quickly, efficiently and safely in a calm manner.
  • Ability to identify and resolve potential problems/conflicts professionally.
  • Ability to run throughout shift, including up and down stairs.
  • Ability to handle stressful situations.
  • Ability to defend oneself and others in combative situations.
  • Ability to move and walk around all work areas, including walking and standing for long periods of time
  • Must have strong written and verbal skills.


STAY IN THE GAME. FOLLOW US.:

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

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