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Customer Support Representative
2 months ago
Customer Support Representative
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a
Customer Support Representative . This is a full-time benefitted onsite position based in the
Lakewood, CO
area.
Roles and Responsibilities:
Answer customer product questions, assist with orders, track returns, accept payments for online products
Document customer interactions in a tracking system
Handle fax, e-mail, and phone inquiries
Track calls and service requests
Escalate problem calls to other service providers
Occasional warehouse product management support
Perform other tasks as assigned
Minimum Requirements:
6 months of customer interaction experience
Phone sales or support experience is preferred
Experience working in an office setting using fax, e-mail, and phones preferred
Experience providing support to end users on website navigation ideal
Excellent customer service and phone etiquette skills required
Excellent communications and interpersonal skills required
Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating, and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
Medical and dental coverage
401k plan with employer contribution
Paid holiday, vacation, and sick leave
Metro-check program
Tuition reimbursement
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