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Leave of Absence Specialist

2 months ago

Scottsdale, United States Dutch Bros. Full time

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

This role is responsible for administering time off, leave, and disability requests. Particularly those arising under the Family and Medical Leave Act (FMLA), state and local leave laws, short-term or long-term disability plans, paid parental leave, time off plans, and Americans with Disability Act (ADA) Accommodations.

Location Requirement:

This position is required to be in Phoenix, Arizona and required 4 days/week in office (Mon-Thurs).

Job Qualifications

  • Minimum of 2 years experience in Human Resources, medical administration, or similar
  • Additional 2 years of experience in managing leave cases (FMLA, STD)
  • 1 year of experience in handling employee relations cases preferred
  • Must have good verbal and written communication skills and problem-solving skills
  • Experience with Google Suite and Microsoft Office Suite
  • Organizational skills and attention to detail
  • Understand and enact the ethical standards of an HR professional
  • Excellent social skills; able to operate with diplomacy, tact, and empathy
  • Dutch Bros experience, preferred
  • Management experience, preferred
  • Bachelor's degree is a plus
Key Result Areas (KRAs)

Legally administer Leaves of Absence (LOA) and Accommodations for all eligible employees:
  • Serve as a central point of contact for all LOAs, including FMLA, State Family Leaves, Short-term Disability, Long-term Disability, Military, General, and Paid Parental Leave
  • Support HRBPs with initiating the interactive process for employees needing accommodations related to the ADA or otherwise. Manage the process through to completion.
  • Work with the Leave and Accommodation Manager on complicated and escalated leave and ADA cases to ensure consistent administration that meets or exceeds legal standards
  • Collaborate with HRBPs and Operators regarding their employees needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave
  • Process and handle all employee medical leave benefits utilizing AbsenceSoft for employee leave as well as other tracking methods.
  • Work with outside vendors to ensure excellent service and communication between vendors and employees and their leaders
  • Independently approve/deny leave cases based on relevant information
  • Coordinate and organize medical information and ensure that HIPAA and Employee Privacy guidelines are closely monitored
    and effectively executed
  • Research and maintain knowledge of all applicable leave and accommodation laws including the FMLA, ADA, OFLA, WFLA,
    CFRA and other state and local laws. Update policies as necessary
  • Administer Dutch Bros paid parental leave program for all eligible employees
Effectively communicates with employees and supervisors regarding current and upcoming leaves and new and ongoing accommodations:
  • Maintain effective communication with HRBPs, operators and employees to facilitate understanding of leave and ensure a smooth and timely return to work
  • Work with employees and outside vendors to develop creative solutions to meet employees' accommodation needs without creating undue hardship for the company
  • Relay communication between employees and their managers during leave within reason
  • Communicate with managers, HRBPs and Operators on employees' leave status (i.e. potential leave, approved leave, the
    timeline for leave, expected return to work date)
  • Advise managers, HRBPs and employees on the interaction of leave laws with paid time off and short-term and long-term
    disability benefits
  • Oversee the return-to-work process for employees returning from extended FMLA, and other leave(s)
  • Answer questions and troubleshoot issues regarding employee time off plans and usage with internal stakeholders
Report on and track leave statuses and maintain leave and time off functions with systems:
  • Administer other company time-off programs as assigned in accordance with internal policy and applicable laws
  • Maintain time off plans and accruals within HRIS Systems
  • Assist in building and modifying time off plans within the HRIS system as needed
  • Process time off balance transfers within HRIS Systems
  • Monitor, answer, and assign tickets within the HR ticketing system
  • Maintain complete and accurate records of leave and accommodation requests in accordance with specified legal
    requirements and documentation of best practices
  • Develop, generate, and present reports for analysis and trending conditions; offers insights and recommendations
  • Complete monthly "On Leave" report for HR leadership
  • Utilize HRIS systems and AbsenceSoft to streamline leave process and tracking in the most effective way possible
Skills
  • Adaptable
  • Initiative
  • Teamwork
  • Detail-Oriented
  • Effective Prioritization
  • Functional Expertise
  • Technical Expertise
Physical Requirements
  • Occasionally move or lift office items
  • Must be able to work in an office environment
  • Must be able to communicate in an effective manner to perform job duties
  • Vision must be good or corrected in order to perform essential job duties
  • Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
  • Ability to read and write in English in order to process paperwork and follow up on any actions necessary
  • Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment


Compensation:

$27.45 - DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us