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Service Engineer

2 months ago

Campbell, United States Teradyne Full time

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Date: Aug 20, 2024 Location: San Jose, CA, US Organization & Role TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results. We are looking for an entry level Field Service Engineer in our south San Jose office. The Field Service Engineer will cover a territory around the Bay Area. This is not a hybrid position, if the Field Service Engineer is not at a customer site they will be required to be in the office. Responsibilities As a Field Services Engineer in the Northwest region you will be will have the opportunity to experience a range of activities, which vary week to week and sometimes day to day. These include: Provide technical support to customer and field team either on-site or through phone or email Participate in cost reduction, productivity improvement program initiated Participate and provide assistance to peers in 24x7 on call services where necessary Active in sharing technical knowledge/ breakthrough with peers and technician during team meetings. Active contributors of solution into e-Knowledge Identify issues that require escalation with the team Uphold Teradyne and respect customer core values at all times Basic Qualifications & Skills We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If youre ready to join us in this mission, take a closer look at the minimum criteria for the position. Apply structured approach to problem solving Sensitive to the needs in communication and effective follow-up till resolution of issues Effective in handling situation in crisis by following applicable Teradyne process (e.g. SPR, flagging PCFD) Self-driven in pursuing technical knowledge related to the job. Problem Complexity Provides solutions to new and undocumented technical and work processes problems in local accounts Demonstrate good understanding of problem solving techniques in resolving technical and work processes problem Identifies and defines problems and determine an appropriate approach for solving problems by selecting the best options. Level of supervision/ guidance needed Constantly align work procedures and expectations with customers and field team leader in alignment with the changing needs and expectation of the dynamic business environment Work is reviewed by customers and field leaders. Level of influence / credibility (Liaison) Frequent inter-organizational and local key customer/supplier contacts. Capable of influencing customers he/she liaises with. Level of Impact to organization High Impact team contributor to regional accounts and field team Provide guidance to Field Service Technician. Contributes to the achievement of Field and customer goals Work effectively with customers and cross functional team Able to make travel to assist regional teams. Education BS in Electronics Engineering, Electrical Engineering, or Physics, or equivalent experience LI-HP1 Nearest Major Market: San Jose Nearest Secondary Market: Palo Alto Job Segment: Electronics Engineer, Electrical Engineering, Engineer, Field Service, Engineering, Entry Level, Manufacturing J-18808-Ljbffr