Substance Use Navigator

2 weeks ago

Placerville, United States Marshall Medical Center Full time
Department:
Emergency

Shift:

Primarily Days (United States of America)
Employee Type:
Regular
Per Diem Type (if applicable):

Minimum Pay Range:
$31.54 - $39.42
Job Description:

POSITION SUMMARY

The Substance Use Navigator (SUN) is a care coordinator and an integral team member working to improve access to substance use disorder (SUD) treatment. They are a member of the Emergency Department and will work They are a member of the Emergency Department and work in coordination with care teams across multiple healthcare and community service areas. Navigators utilize trauma-informed and evidence-based methods of intervention, conduct brief initial assessments, introduce patients to treatment programs, medications, and services, expedite appointments to medication assisted treatment (MAT) clinics, advocate for patients, and maintain ongoing contact with the patient and family members. They also assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities to improve outcomes and reduce barriers to care. In addition to individual patient interventions, the SUN supports community outreach and education to reduce stigma and improve access to SUD treatment services, particularly for underserved and marginalized communities.

POSITION QUALIFICATIONS

Education/Licensure/Certification:
  • Certified Alcohol & Drug Abuse Counselor (CADC), Certified Addictions Treatment Counselor (CATC) or Registered Alcohol & Drug Technician (RADT) preferred
Knowledge:
  • Understanding of Substance Use Disorder (SUD) as a medical condition and the role of Medication Assisted Treatment (MAT) in treatment
  • 2 Years of experience preferred
  • Interest/proficiency in working with individuals recently released from incarceration, homeless individuals and other marginalized populations.
  • Understanding of medical terminology.
  • Strong customer service experience required.
  • Knowledge of the general flow of a patient admission and discharge process required.
  • Experience accessing Web station, Care station and other hospital computer programs.
  • Good understanding of Health care Financial Systems, including contracting limitations with insurers and aftercare providers.
  • Strong knowledge of and connections to the local community preferred.
  • Proficiency in hospital wide computer programs, Windows based word processing, spreadsheet (Excel), email and calendaring software required.
  • Understanding of health equity, harm reduction, and trauma-informed care concepts
Skills:
  • Bilingual Spanish/English preferred
  • Ability to have a nonjudgmental, energetic, positive approach to assisting patients with Substance Use Disorder.
  • Able to interact with patients in a culturally relatable and culturally competent manner.
  • Ability to collect and collate data and statistics.
  • Excellent written and verbal communication skills.
  • Must have the ability to work with minimal supervision; frequently reprioritize workload and handle multiple tasks at once.
  • Must have the ability to establish a positive rapport with patients and the community.
  • Problem solver that works in close collaboration with the Social Workers and Case Managers.
  • Must have excellent organization skills.
  • Respect for patient confidentiality and privacy.
  • Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).

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