Associate, Customer Experience

4 weeks ago

Santa Monica, United States GOOP Full time
About The Company

Gwyneth Paltrow launched goop from her kitchen as a homespun weekly newsletter. It's grown a lot since then; goop is a lifestyle platform encompassing curated products and content about beauty, wellness, fashion, food, and home. Pioneering the contextual commerce platform, goop allows readers to shop with meaning. goop is one of the rare places on the web where food, shopping, and mindfulness collide-where the ever-evolving intent is to make every choice count. We're all resource-strapped, so goop hopes to surface the very best experiences, recipes, products, and advice.

About You

You are a people-person with a knack for troubleshooting and you excel at understanding customer needs and resolving their concerns with a calm, professional attitude. Your excellent communication skills enable you to find solutions quickly and build positive relationships with customers. You thrive in fast-paced environments, maintaining attention to detail and multitasking effectively. With a strong problem-solving mindset, you're dedicated to delivering top-notch service and ensuring customer satisfaction.

About The Role

As a Associate, Customer Experience (Seasonal) you will be responsible for providing each of our educated, engaged and valued customers with extraordinary experience. This will require mastering our backend systems, learning our various proprietary and multi-brand products, and working with departments across the organization to ensure our customers have a wonderful shopping experience from start to finish.

Responsibilities include:
  • Leave every prospective and current customer feeling valued, and excited to come back to goop
  • Represent the brand while delivering exceptional experiences via phone and email
  • Assist with placement of orders, returns, and mailing of samples
  • Liaise with our tech team to troubleshoot bugs and test solutions to serve our clients better
  • Work closely with our warehouse team on order fulfillment, returns and cancelations, and faulty product
Qualifications & Experience
  • Bachelor's degree or equivalent, with 2-4 years' experience providing outstanding customer service in a business to consumer environment
  • eCommerce, luxury and beauty experience a plus
  • Superior organizational and communication skills (both written and verbal)
  • Extremely detail oriented
  • Empathetic, and a natural problem solver with a positive attitude
  • Team player willing to help out wherever needed
FAQ
  • Compensation: $20-$25 an hour. This is a temporary full-time role.
  • Perks: Special offers with brand partners, access to custom lifestyle resources and events, and a beautiful workspace in Santa Monica.
  • Work Philosophy: At goop we believe that creativity, innovation and camaraderie are essential to our business, our culture and our employee's growth and development. With our Hybrid Work Policy, we are committed to promoting collaboration, productivity and employee well-being by maximizing the benefits of both in-person and remote work. We are in the office Tuesdays and Thursdays, as well as Mondays for those within a 15-mile radius of our Santa Monica office.


goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates. Job Disclosures: No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role

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