Customer Service Representative
2 weeks ago
Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
Provide accurate information about our products/services, pricing, promotions, and policies to assist customers with their inquiries.
Process customer orders, returns, exchanges, and refunds according to company policies and procedures.
Address and resolve customer complaints, concerns, and issues to ensure a positive resolution and maintain customer satisfaction.
Escalate complex or unresolved customer issues to the appropriate department or supervisor for further assistance.
Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
Proactively follow up with customers to ensure their needs have been met and solicit feedback on their experience.
Collaborate with other departments, including sales, marketing, and operations, to address customer needs and improve service delivery.
Stay informed about company products/services, industry trends, and competitor offerings to better assist customers and provide value-added support.
Participate in ongoing training and development programs to enhance product knowledge, customer service skills, and performance.
Qualifications:
High school diploma or equivalent; associate or bachelor's degree preferred.
1+ years of experience in customer service or related field, preferably in a retail, e-commerce, or service-oriented environment.
Strong verbal and written communication skills with the ability to effectively communicate with customers, colleagues, and management.
Excellent interpersonal skills and a friendly, customer-focused attitude.
Proficiency in computer skills, including MS Office applications and CRM software.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Problem-solving skills and the ability to remain calm and composed under pressure.
Detail-oriented with a high level of accuracy in data entry and order processing.
Flexibility to work evenings, weekends, and holidays as needed.
$16 - $17 an hour
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