![BBA Aviation Plc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
A CSR is expected to:
- Work as part of a team to provide everyone with a friendly welcome to Signature.
Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties. - Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
- Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
- Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
- Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
- Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested. - Assist pilots with access to airport and weather information, portals and computers.
- Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
- Abide by emergency response procedures when/if critical events occur.
- Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
- Exhibit a positive attitude, consideration and courtesy to everyone at all times.
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
- Create accurate records pertaining to time worked and activities and services performed.
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
- Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
- Operate a multi-line telephone and use the company-approved greeting.
- Drive cars, vans or other shuttles in some locations, where applicable.
- Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
- Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
- Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
- Ability to prioritize and perform multiple tasks simultaneously.
- Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
- Ability to read small print.
Job Qualifications
To qualify for this position, applicants and those in the role must have:
- High School diploma or general education degree (GED)
- Minimum of 18 years of age.
- A valid state license is required where applicable (based on locations where driving is required).
- A professional appearance
- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
- Must be legally authorized to work in the country of employment.
- Ability to successfully and timely complete Signature's training programs
- Ability to use a computer and email, including passing computer-based training modules.
- Strong verbal and written English communication skills.
- Ability to work flexible schedules and in various weather conditions.
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
- Preferred: knowledge of radio procedures and protocols.
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
-
Customer Service Representative
3 months ago
Lafayette, United States Nanshanusa Full time>> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:2022-2Location:Lafayette, INDepartment:Customer Service Description **Overview** The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison...
-
Customer Service Representative
3 months ago
Lafayette, United States Applied Industrial Technologies Full timeCustomer service professionals - don't pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world Customer Service Representative, Customer Service, Representative, Mechanical, Industrial, Retail
-
Customer Service Representative
1 day ago
Lafayette, United States Home Furniture and Bedding Full timeAre you looking for an exciting opportunity to join a dynamic team and have a direct impact on customer satisfaction? Look no further! Home Furniture is seeking a full-time Customer Service Representative to join our growing team at our office in Lafayette, LA. In this rep role, you will be providing exceptional service and resolving any inquiries or issues...
-
Customer Service Representative
4 days ago
Lafayette, United States Home Furniture Plus Bedding Full timeJob DescriptionJob DescriptionAre you looking for an exciting opportunity to join a dynamic team and have a direct impact on customer satisfaction? Look no further! Home Furniture is seeking a full-time Customer Service Representative to join our growing team at our office in Lafayette, LA. In this rep role, you will be providing exceptional service and...
-
Customer Service Representative
3 weeks ago
Lafayette, United States Advantage Resourcing Full timeAre you looking to be a part of something bigger where your success remains at the forefront? Join the growing team at Advantage Resourcing and our partner company as a Customer Service Representative in Lafayette, LA and become a part of a team that empowers businesses and individuals with competitive insurance. We work hard offering an array of coverages...
-
Customer Service Representative
3 weeks ago
Lafayette, United States Leauxcal Insurance Agency LLC Full timeDo you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love,...
-
Customer Service Representative
5 days ago
Lafayette, United States U-Haul Full timeLocation: 3861 South St, Lafayette, Indiana 47905 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
2 days ago
Lafayette, United States U-Haul Full timeLocation: 3700 Ambassador Caffery Pkwy, Lafayette, Louisiana 70503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
-
Customer Service Representative
4 months ago
Lafayette, United States Domino's Pizza LLC Full timeCompany Description We are C&W Pizza, LLC. We are locally owned and operated from Murfreesboro, TN! Our goal is to create a wonderful work environment and our passion is to serve our customers with the best of our ability! We are one big family and we would love for you to join the C&W family! Job Description Customer Service Representatives are responsible...
-
Customer Service Representative
1 month ago
Lafayette, United States Leauxcal Insurance Agency LLC Full timeDescription Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll...
-
Customer Service Representative
1 month ago
Lafayette, United States Advantage Resourcing Full timeAre you looking to be a part of something bigger where your success remains at the forefront? Join the growing team at Advantage Resourcing and our partner company as a Customer Service Representative in Lafayette, LA and become a part of a team that empowers businesses and individuals with competitive insurance. We work hard offering an array of coverages...
-
Customer Service Representative
1 month ago
Lafayette, United States Leauxcal Insurance Agency LLC Full timeJob DescriptionJob DescriptionDo you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting...
-
Customer Service Representative I
2 months ago
Lafayette, United States American Telephone and Telegraph Company Full timeEnhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...
-
Customer Service Representative
3 months ago
Lafayette, United States Fivestarhyundaiofmacon Full time**Lafayette Auto Group is hiring Call Center Representatives** * No Cold Calls * No Sales Calls * Hourly plus Bonuses * Full Time with Excellent Benefits **Responsibilities and Qualifications:** * Answer calls from our own customers and Set Appointments * Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. *...
-
Customer Service Representative
19 hours ago
Lafayette, Louisiana, United States Enterprise Call Center Full timeJob DescriptionCompany OverviewEnterprise Call Center is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for global brands. Our team of experts provides professional customer care services through integrated platforms, ensuring consistent representation of branding efforts worldwide.Job SummaryWe are seeking...
-
Customer Service Representative
4 days ago
Lafayette, Louisiana, United States Planet Fitness Full timeJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesMember Engagement Greet members, prospective members, and guests, providing exceptional customer service.Front Desk...
-
Customer Service Representative
2 months ago
Lafayette, United States J and J Exterminating Full timeJ&J Exterminating, Co. is one of the largest independent pest control companies in the US, providing fulfilling jobs and excellent service across Louisiana and Texas. We are a family run company dedicated to creating a professional & kind culture, a positive work-life balance, and unparalleled standards. If you are a detail & service-oriented person with a...
-
Customer Service Representative
3 weeks ago
Lafayette, United States Penn Foster Inc Full time$500 Sign-on Bonus Do you love having fun, meaningful conversations while getting your steps in? We are looking for people just like you! Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee. To succeed in this role you will need to be...
-
Customer Service Representative/Warehouse Assistant
3 months ago
Lafayette, United States Habegger Full timeCustomer Service Representative/Warehouse Assistant **Customer Service Representative/Warehouse Assistant** Lafayette, IN **description** The Habegger Corporation is currently seeking a Customer Service Representative/Warehouse Assistant that are responsible, organized, and customer service oriented. As a CSR/warehouse assistant, you will be the face of...
-
Customer Service Representative
3 months ago
West Lafayette, United States U-Haul Full timeLocation: 1090 Sagamore Pkwy W, West Lafayette, Indiana 47906 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...