Customer Service Representative

1 month ago


Lafayette, United States Leauxcal Insurance Agency LLC Full time
Job DescriptionJob DescriptionDo you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Responsibilities:
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
Qualifications:
  • Previous work in a customer-facing position
  • High school graduate, G.E.D. recipient, or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • P&C Insurance license preferred
  • 2 years insurance experience preferred
About Company

We are an independent insurance agency located in Lafayette. We are excited to bring on a new team member



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