Future Client Advisor Oppourtunity | The Westchester
1 week ago
Future Client Advisor Opportunity | The Westchester Location: White Plains, New York (US-NY), US Company: Burberry Limited INTRODUCTION The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling. RESPONSIBILITIES Meet and exceed individual and store sales and other commercial KPIs. Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction. Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling. Follow the Client journey to elevate the Client experience in the store. Be efficient in following-up and delivering after-sales services to our clients. Contribute to the daily operations of the store, maintaining high luxury standards. Follow company policies, guidelines, and procedures. Foster teamwork and a positive work climate. CLIENT ENGAGEMENT Build meaningful relationships with clients. Work by appointment to provide a personalised service and build relationships with our clients. Capture new luxury clients to grow the individual and store client book. Drive retention of clients ensuring volume and spend by contacting them regularly. PERSONAL PROFILE A proven track record in delivering sales and exceeding targets. Previous experience in Clientelling. A strong interest in fashion, art, and culture. Strong product knowledge and good understanding of store retail operations. Understanding of competitor products. Experience in working as part of a team. Fluent in local language; English proficiency is desirable. Other language knowledge is desirable. Demonstrates Confidence, Curiosity, Conviction, and Care. Enjoys being part of a team. Energetic, proactive, and self-motivated. Detail-oriented and creative with a passion for selling. Assertive with impeccable presentation and communication skills. Results-driven and commercial mindset. Flexible, collaborative, and adaptable approach to work. MEASURES OF SUCCESS Individual sales performance and KPIs (Appointments, UPT, ATV & AUR). Service targets (Guest Experience, Net promoter score). New client acquisition (conversion and retention). Number of appointments held on a monthly basis. FOOTER Burberry is an Equal Opportunities Employer and treats all applications equally and recruits purely on the basis of skills and experience. #J-18808-Ljbffr
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