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Support Representative,, Survey
4 months ago
Job Description
When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented - that's Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, survey and measurement.
SUMMARY: Provides pre and post Technical support to the sales teams and sale channels representing Leica Geosystems' Survey equipment and solutions. Takes the lead technical position within the Strategic Account Development team to ensure accounts converting to Leica solutions and workflow a successful conversation. Supports the sales team within assigned region or territory in pre- and post-sales activities including demos to strategic accounts, as needed, working by telephone, online & site visits to deliver technical support for end-users and sales representatives; technical training and system installation at client sites; classroom training; testing of hardware and software and development of technical support materials as needed. Works with the Strategic Account Develop team to develop tailored plans per account to ensure a successful transition to Leica solutions. Preforms and coordinates all training activities for these targeted accounts and develop material, host webinars, perform site visits, coordinate additional required resources and act as the first point of contact for all after sales technical and training requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Assists Sales Representatives in developing and obtaining orders for Leica products, providing pre and post sales technical support and expertise.* Provides technical support for customers and sales representatives over the phone, internet and via e-mail, for total stations, GNSS, controllers and related software sold by the Survey Segment team.* Provides support and training services including field training, system integration, and software installation at customer sites.* Develops and delivers technical training aids and formal courses.* Log all support requests into support incident database. Act as the support incident owner, escalate support requests as appropriate, and ensure the support request is resolved and the incident is closed.* Assists with trade shows and exhibitions, as and when needed* Conduct field tests and analyze results related to the performance and behavior of the equipment under different working conditions.* Provide input to Manager on a regular basis with respect to product performance, product testing, competitive products and product/marketing needs and requirements.* Develops targeted conversion account conversion plans for support and training* Maintains a training schedule and ensure resources are deployed as needed in support of these conversion accounts, if not self-preformed.* Provides reports and updates to specific individuals on each targeted account that outlines completed training and highlights future trainings as well as indications on the success of each of the training events.
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