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Seasonal Pool Bar Attendant

3 months ago

Beverly, United States Viceroy Hotel Group Full time

** Seasonal Pool Bar Attendant (Full-Time)**

**Job Category****:** Food & Beverage **Requisition Number****:** POOLA01714 Showing 1 location **Job Details**

**Description**

Viceroy L'Ermitage Beverly Hills uniquely captures pure unadulterated luxury and captivating experiences through a modern lens. Peacefully situated on a tree-lined residential street, yet a short stroll from the bustle of Rodeo Drive, the boutique hotel is renowned for its legendary elegance and unquestioned privacy. This 116-room all-suite hotel offers a welcoming environment which has appealed to discerning visitors and locals alike for decades. The restaurant, Avec Nous, offers a menu inspired by iconic Southern French dishes complemented by California farm-fresh ingredients and modern techniques. Our passion is defined by our name: AVEC NOUS - dine with us, drink with us, celebrate with us.

**Scope of this Position:**

Reporting to our Food & Beverage Management/Supervisory team, the Pool Bar Attendant is responsible for taking food and beverage orders and preparing and serving alcoholic/non-alcoholic beverages and pool side amenities. This position will retrieve and serve food orders to guests according to hotel specifications, collect payments by ensuring either a guest room number, guest name, signature are properly documented on tab, or by settling guest checks via cash or credit card, and oversee the maintenance of the pool amenities, pool area and corresponding equipment.

* Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.

* Know and be able to speak eloquently about the hotel, restaurant, food and beverage offerings, wine, beer, and cocktail selections.

* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

* Gain insights to a guest dining preference through verbal and nonverbal cues.

* Be respectful and courteous to all colleagues and guests.

* Maintain the ambiance and service standards of the hotel throughout dining experience.

* Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

* Maintain complete knowledge of table/seat/lounge station numbers, room capacity, hours of operation, proper lounge and table setup of the Pool, Bar and Restaurant.

* Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Pool, Bar and Restaurant, and respective prices.

* Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish, and method of presentation.

* Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.

* Complete opening side duties as assigned.

* Input order into system and ensure transmission of food orders is verified by kitchen.

* Serve all food courses and non-alcoholic/alcoholic beverage items to the guest in accordance with departmental standards.

* Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. Clean and reset tables immediately after guest departs.

* Assist guest with pool related needs, i.e. towels, sun block, etc.

* Adhere to payment, cash handling and credit policies/procedures.

* Complete closing side duties as assigned.

**Skills/ Knowledge Required:**

* Capability of offering a charismatic and friendly style of service tailored to specific guests and their needs, building a rapport with guests to establish future business.

* The ability to motivate and inspire others to work cooperatively to achieve a designated goal.

* The ability to maintain confidentiality of guest information and pertinent Hotel data.

* The ability to communicate effectively in English with guests, managers, and colleagues.

* The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it.

* Strong attention to detail with the ability to handle the fast pace environment and effectively manage an assigned station to ensure guest satisfaction.

* Learn and retain the product knowledge relative to the position on the floor.

* Knowledge of Food & Beverage and Private Dining operational procedures beneficial.

* Knowledge of overall hotel operations as they affect department, preferred.

* General understanding of POS systems and ability to use standard software applications and hotel systems preferred.

* Ability to exercise the personal discipline and extra diligence to ensure that projects are completed in a timely manner.

* **Flexible schedule** - Willing and able to work shift duties that may include. evenings, nights, overnights, weekends, and holidays.

**Physical Requirements:**

* Must be able walk, stand and exert well placed mobility.

* Must be able to bend, stoop, squat and stretch.

* Must be able to occasionally lift up to 30 lbs.

* Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

**Qualification Standards:**

* **Education:** High school or equivalent preferred.

* **Experience:** Two years of high-end hotel restaurant server experience preferred.

* **Licenses or Certificates:** TIPS and SERV Safe certified required.

* **Grooming:** All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided).

**EOE**

LErmitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

**Preferred**

CA Food Handler Card