Admissions/Guest Services 2022

3 weeks ago

Allentown, United States Cedar Fair Full time

**Admissions/Guest Services 2022**

CAROUSEL_PARAGRAPH

* Allentown, Pennsylvania

* Customer/Guest Services

* 11551

** Share Job**

** Job Description**

**Overview:**

**Working with us is an opportunity that can pay off for years to come with skills, knowledge, experiences and friends that can last a lifetime**

**A Seasonal job with us can lead to a successful future. Thats because you will:**

* Develop resume-building skills to help achieve your career goals

* Work in a welcoming and diverse environment

* Gain knowledge through training programs and work experience

Meets and greets guests; works with supervision to solve common and complex guest concerns in a courteous and enthusiastic manner. Sells various product offerings and assist with issuing tickets for Group Sales. Interacts with guests in person (in park or Front Gate office) and by phone and adheres to all park policies while upholding company values and Diversity, Equality and Inclusion directives.

**How You'll Make A Difference:**

**Youll Make a Difference:**

* Interact with our guests and make their day amazing through meaningful connections.

* Share your passion for creating a warm and welcoming environment with your team.

* Deliver fast and accurate service.

* Contribute to our exceptional track record for safety.

**Minimum Duties and Responsibilities:**

* Documents and resolves guest conflict.

* Assists small children while separated from their group until reunited.

* Assists groups sales with distribution of tickets.

* Operates cash register to correctly total price and tax admission tickets and season pass sales; balances and reconciles cash drawer and records money/coupons received.

* Processes payments of large sums of cash, credit cards, checks, and makes correct change.

* Verifies checks, credit cards, and coupons with the use of electronic equipment.

* Takes appropriate action to answer and resolve guest questions and complaints.

* Maintains high degree of confidentiality of paperwork and information.

* Assists groups in purchasing and picking up Group Sales Tickets

* Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.

* Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.

* Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.

* Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies.

* Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.

* Other duties may be assigned

**We're Looking For:**

**Were looking for:**

* A genuine interest in making people feel welcome using your smile and positive nature.

* Keen to be a part of something you believe in, providing fun while having fun at work.

* Openness to learn, grow and develop skills.

* Commitment to your team by being on time and working scheduled shifts.

* Desire to be outdoors for extended periods in all weather conditions.

**Minimum Qualifications:**

* Ability to work nights, weekends and holiday periods to meet business needs.

* Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.

* Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

* 1 - 2 Years related customer service experience.

* At Least 16 years of age.

**Apply Today**

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