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Customer Service Specialist

2 months ago

Jersey City, United States Jamac Frozen Food Corp Full time

We are a third generation, family-owned, specialty food distributor located in Jersey City, NJ, servicing the food industry for over 65 years. We are seeking an enthusiastic, motivated Customer Service Specialist who is interested in the food industry to join our team. The candidate will be responsible for taking customer phone and email orders, handling any customer concerns and delivery issues, and performing order entry and inside sales support duties.

Additional Responsibilities:

  • Provide information about our products and services
  • Troubleshoot and resolve product issues, interacting with logistics when necessary
  • Offer suggestions for substitutions and up-sell products
  • Interact with company's sales staff, handling issues with their customers' orders
  • Update customer records based on interactions
  • Be aware of our constantly evolving products and services
  • Taste test product

Qualifications:

  • Previous food service office experience in customer service, inside sales support and/or order entry strongly preferred
  • Accurate data entry skills
  • Ability to build rapport and develop relationships with our customers
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Solid math and computer skills
  • Regular and reliable attendance
  • Effective under pressure while maintaining a positive attitude

Education:

  • High school diploma required, college degree preferred

Compensation:

  • Competitive pay plus benefit package including: health and dental insurance, 401(k), life insurance, vacation, holiday and sick pay. We also offer product purchase discounts

This is a full-time, in office position with overtime.

Free parking in our own private lot Easy access to train/bus.