Registered Customer Experience Representative

5 months ago

Charlotte, United States Robinhood Full time

**Registered Customer Experience Representative**

at Robinhood Charlotte, NC ****Join a leading fintech company thats democratizing finance for all.****

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture weve built and have been recognized as:

* Forbes Fintech 50 2021

* Glassdoor Best Places to Work 2021

* Inc. Best-Led Companies 2021

* TIME 100 Most Influential Company 2021

**Were growing and looking for...**

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. Were seeking culture builders and curious thinkers looking to co-author the next chapters of our story. Were in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on

****About the role:****

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.

You will be empowered to help our customers with a range of needs from simplistic to complex by phone, email and chat. This work will range in various topics including equities trading, margin, and options trading-related issues. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We offer a variety of schedules designed to meet our customers and employee needs.

****What youll do day-to-day:****

* Delivering an outstanding customer experience for customers through phone, email, and chat channels

* Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers

* Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

****About you:****

* Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action

* Excellent customer service, written and verbal communication skills with a passion to support customers

* Effectiveness and willingness to adapt to CX experience delivery through phone and written channels

* Ability to quickly defuse customer anxiety through exceptional customer service skills

* Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment

* Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment

* Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)

Were looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If youre ready to give 100% in helping us achieve our missionwed love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

**Equal Employment Opportunity Information** At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds.

Self-identifying is completely voluntary and if you choose not to provide any information, please select the I don't wish to answer option under that question. Whatever your decision, it will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity record keeping, reporting, and other legal requirements. Any information that you do provide will be recorded and maintained in a confidential file. For more information on EEOC definitions, please reference this .

(Select one) *

Cisgender woman

Cisgender man

Transgender woman

Transgender man

Non-binary

Two-spirit

My gender identity is not listed

I don't wish to answer

(Select one) *

American Indian or Alaskan Native

Black or African American

East Asian

Hispanic or Latino

Middle Eastern or North African

Native Hawaiian or Other Pacific Islander

South Asian

Southeast Asian

White

Two or More Races

I don't wish to answer

(Select one) *

I am on active duty

I am part of the national guard or on reserve

I have never served in the military

I identify as a protected veteran

I identify as a non-protected veteran

I identify in multiple military status categories

I don't wish to answer

(Select one) *

Yes, I have a disability

No, I don't have a disability

I don't wish to answer

(Select one)

Yes

No

Questioning

I don't wish to answer

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