Customer Success Manager, Professional and Financial Services

2 months ago

Boston, United States Attensi Full time

We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages.

We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.

Attensi's team now consists of more than 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 30 people on the ground already. Here, we plan to establish a large team and a strong presence - SUPERFAST

Customer Success Manager, Professional and Financial Services

As part of delivering on our international growth, we are now seeking a Customer Success Manager to add to our Professional and Financial Services team in Boston. This position will develop and grow relationships with our new and existing clients to ensure they are getting the maximum value from utilizing our products.

You will work to ensure successful implementation, launch, and continuous use of Attensi's solutions with your customers and will develop strong operational relationships with key stakeholders to ensure they experience value from the partnership. You will also work closely with Account Managers, Account Directors & Product Teams on new growth opportunities for your customers.

If you have a passion for building strong relationships and delivering real impact to customers, then this is a great opportunity to join a strong team in a rapidly growing business, backed by prominent investors and with fantastic products that make a real, measurable impact.

What will you do here?

The very first thing you will do once you join us is to get to know and love our products, values, people, and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence.

Your role will entail:

Working closely with the business unit leader and the rest of the Professional and Finance sector team to look after and ensure the happiness and success of new and existing Attensi customers.

  • Building strong relationships with key client stakeholders to understand their organizational challenges and demonstrate how Attensi's products can aid in solving those.
  • Mapping organizational challenges, training and development needs and co-developing solution content and proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer.
  • Developing powerful evaluation decks that demonstrate real world impact against customers goals and driving Attensi's utilization as a key business tool.
  • Translating complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon.
  • Communicating customer's business challenges to internal Attensi technical & product teams so that new features and product development occurs in step with what the market requires.
  • Measuring and communicating impact, value, and success with the support of our data and analytics team.
Who are we looking for?

We are looking for someone with drive, courage, and motivation to create real value and change. You have an analytical approach and often see opportunities where others see limitations. You have a solid business understanding and are best when you can work with operational and strategic issues.

You are passionate, naturally curious, love learning - and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people.

The right person for our team will have:
  • 3-5 years of experience in a Customer Success position, preferably working with enterprise clients
  • Previous experience working with senior stakeholders and navigating large, complex accounts
  • Experience working in, or with, the professional and financial services industry is preferred but not required.
  • Experience interacting with technology stacks and software solutions is preferred.
  • Strong ability to pull meaningful insights from data and leverage that to influence customer performance.


What do we offer?

At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically.

You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company.

Attensi has an energetic and social working environment. We work hard, but also have a lot of fun. Our Boston office has a variety of regular social activities, events, and groups, such as Attensi-days, going to local sporting events, team lunches, after-work drinks, a Dungeons & Dragons group, charitable events, or even getting a team together to run a road race These are some of the ways in which we ensure we not only work together, but also play together and connect as a team.

Are you a Game Changer?

Area Customer Success Locations Boston Employment type Full-time Remote work Hybrid

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