Field Service Engineer
2 months ago
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Location: Austin, TX At Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking, and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. Our work matters, like helping customers find cures for cancer, protecting the environment, ensuring our food is safe, and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us. Summary: Division: Unity Lab Services, part of Thermo Fisher Scientific, provides critical on-site instrument services at customer locations. Our colleagues are passionate about improving customer experience and service operations efficiency. The primary territory is Austin, and Central Texas. The FSE will also support neighboring FSEs in San Antonio, Houston, and Dallas. A fleet vehicle is provided to the Field Service Engineer to allow for travel to multiple customers in the defined service area. Overnight travel will be expected weekly by the Field Service Engineer, with an average of 1 to 2 nights away from home. You have the opportunity to manage various aspects of field service support and customer relationships within our Laboratory Essentials (LE). In addition, you will provide complete services on laboratory equipment, including repairs, preventative maintenance, installation, and compliance services, while being an advocate for Thermo Fisher Scientific. Our ideal candidate will be customer-focused, an advocate for Thermo Fisher Scientific in customer laboratories, drive focus and improve customer delivery and overall experience, and be eager to drive growth. What you'll do: Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed Schedules and completes detailed preventative maintenance and corrective service to ensure peak uptime of customer equipment Provide onsite service training to Biomedical Engineering Technicians (BMET) or advanced operators Submit expenses and manage trunk stock inventory in a timely and accurate manner Document daily service actions through the company work order database Maintains courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service events (status, cost, scheduling, etc.) How will you get there? Education High School Diploma or GED equivalent Associate degree in Electronics or Engineering field preferred EPA Certification preferred Experience A minimum of 1 year of experience in field service, Depot repair, manufacturing facilities or equivalent, servicing medical devices or laboratory equipment, etc. Strong electronic/electrical and mechanical background preferred, refrigeration experience a plus Experience working with basic test equipment such as DMM, tachometer, temperature devices, etc. Hands-on Refrigeration experience preferred Ability to operate computers, smartphones, and related software efficiently Effective interpersonal skills; ability to prioritize multiple tasks with minimal direction Ability to work independently diagnosing and solving using schematics, diagrams, service manuals, and other technical resources Knowledge, Skills, Abilities, and Work Environment Action Oriented - takes on opportunities and challenges with a sense of urgency, high energy, and enthusiasm, and consistently meets deadlines Strong Customer Focus - builds strong relationships and delivers customer-centric service Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day Ability to drive frequently within the territory and travel overnight if required Maintain a valid driver's license and safe driving At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner, and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges Please contact us to request accommodation.
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