Field Service Engineers

4 weeks ago

Austin, United States JEOL USA, INC. Full time

Field Service Engineer positions are available in the following locations: Miami/Ft. Lauderdale, Florida Portland, Oregon Minneapolis, MN Houston, TX Austin, TX Field Service Engineer Responsibilities: Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications. Independently diagnose and repair electron microscopes within the territory. Review reports and documentation from customers and inspect malfunctioning instruments to determine the nature and scope of the problem. Communicate with clients, vendors, supervisors, and any other persons or organizations with whom interaction is required to accomplish work. Resolve problems with affected instruments or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals. Consistently exercise discretion and independent judgment in resolving problems. Provide on-site technical assistance to troubleshoot and repair equipment. Complete and submit field service reports and weekly expense reports. Requirements: An Associate's degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience. Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes. Excellent customer service skills. Hands-on technical experience with installation and repair of equipment. Knowledge of and ability to apply analog, digital, and RF electronics. A basic understanding of troubleshooting techniques and approaches. Ability to analyze, evaluate, and assess complex mechanical components. Apply Here #J-18808-Ljbffr

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