Patient Access Representative

3 weeks ago

Hayward, United States Essentia Health Full time

Job DescriptionJob Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:Key Responsibilities:Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provisionObtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessaryPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenueMaintains all assigned work queues according to supervisor’s instructions and guidanceInteracts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer serviceAnswers incoming phone calls, schedules appointments, and refers to clinical team as neededSanitizes registration equipment between each use and restocks basic suppliesOther clerical duties as assignedPreferred Qualifications:Previous Patient Access Representative or Patient Scheduler experienceCompletion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire dateJob Location: Hayward ClinicShift Rotation: Day/Eve Rotation (United States of America)Shift Start/End: Varies/VariesHours Per Pay Period: 0Compensation Range: $16.46 - $24.46 / hourUnion: DC USWA Hayward (DCUHW)FTE: 0Weekends:Call Obligations:Sign On Bonus:

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