IT Service Management Engineer
4 weeks ago
Job Description
Ingram Content Group (ICG)is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN.
This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these applications end-to-end, including application setup, configuration, and patching, workflow management, licensing and more.
In addition, this person will administer our Microsoft 365 collaboration applications, namely Microsoft Teams and SharePoint, in our hybrid on-premises/cloud environment. Works with Active Directory, Azure AD/Entra ID, and manages the applications through scripting and the O365 admin portal.
Want to help explore and build new ways to deliver content to the world?
At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.
The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can't wait to meet you
The ideal candidate will have the following minimum qualifications:
- Bachelor's or Master's degree in Computer Science or related field or directly related year for year experience
- 5+ years' experience as a System Engineer or equivalent role required
- Deep knowledge of Atlassian suite, especially Jira, Confluence and OpsGenie administration
- Solid experience with M365 administration, particularly Teams, SharePoint, AD and AAD
- Proficient in scripting with PowerShell, JavaScript, Bash or similar languages
- Comfortable with Linux server administration and using CLI
- Understanding of ITIL framework and service management best practices
- Excellent problem-solving, communication and documentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Team player with strong collaboration and interpersonal skills
- Nice to haves: Atlassian Certified Professional in Jira Administration, ITIL 4 Foundation
- Installs, configures, maintains and troubleshoots Atlassian applications (Jira, Confluence, OpsGenie) hosted on Linux servers
- Manages application configuration, user access, workflows, plugins, upgrades and patching for ITSM tools
- Administers Microsoft Teams and SharePoint Online, including tenant management, policies, app setup, etc.
- Develops scripts using PowerShell, JavaScript, Bash etc. to automate tasks and integrate systems
- Monitors system health, performance and capacity. Proactively identifies and resolves issues
- Stays current on ITSM and collaboration technology advancements and proposes improvements
- Documents system configurations, processes and procedures thoroughly
- Participates in project work and collaborates with other IT teams as needed
- Provides Tier 3 support and troubleshooting for escalated ITSM and M365 issues
- Performs other related duties as assigned
Additional Information
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Avid reader? Numerous opportunities to engage with books and authors
- Free card registration at the Nashville Public Library
- Discounted offers to self-publish with IngramSpark®
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code & Flexible Schedules (per team)
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
- EEO/AA Employer/Vet/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
-
IT Service Management Engineer
3 weeks ago
La Vergne, United States The LaSalle Group Full timeLaSalle Network is currently partnering with a leading provider of publishing solutions to hire an IT Service Management Engineer. This person will be responsible for administering, troubleshooting, automating and optimizing Jira, Confluence and Opsgenie. This full time direct hire position requires a 3 day onsite presence in La Vergne, TN. IT Service...
-
IT Service Management Engineer
3 weeks ago
La Vergne, United States LaSalle Network Full timeLaSalle Network is currently partnering with a leading provider of publishing solutions to hire an IT Service Management Engineer. This person will be responsible for administering, troubleshooting, automating and optimizing Jira, Confluence and Opsgenie. This full time direct hire position requires a 3 day onsite presence in La Vergne, TN. IT Service...
-
IT Service Management Engineer
1 month ago
La Vergne, United States Ingram Content Group Full timeJob Description is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN. This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these applications end-to-end, including application...
-
IT Service Management Engineer
1 month ago
La Vergne, United States Ingram Content Group Full timeJob DescriptionJob DescriptionJob DescriptionIngram Content Group (ICG) is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN.This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these...
-
IT Service Management Engineer
1 month ago
La Vergne, United States Ingram Content Group Full timeIngram Content Group (ICG)is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN.This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these applications end-to-end, including application...
-
Network Engineer
4 weeks ago
La Vergne, United States Ingram Content Group Full timeJob DescriptionJob DescriptionJob DescriptionIngram Content Group (ICG) is hiring for a hiring for a Network Engineer (Infrastructure/Networking) to join our Infrastructure Services team in our LaVergne, TN (greater Nashville area) headquarters.This individual will provide support and monitoring of all installed systems and infrastructure (especially...
-
Network Engineer
4 weeks ago
La Vergne, United States Ingram Content Group Full timeCompany DescriptionJob DescriptionIngram Content Group (ICG)is hiring for a hiring for a Network Engineer (Infrastructure/Networking)to join our Infrastructure Services team in our LaVergne, TN(greater Nashville area) headquarters. This individual will provide support and monitoring of all installed systems and infrastructure (especially network-related)...
-
Network Engineer
2 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeCompany DescriptionJob DescriptionIngram Content Group (ICG)is hiring for a hiring for a Network Engineer (Infrastructure/Networking)to join our Infrastructure Services team in our LaVergne, TN(greater Nashville area) headquarters. This individual will provide support and monitoring of all installed systems and infrastructure (especially network-related)...
-
Network Engineer
1 month ago
La Vergne, United States Ingram Content Group Full timeJob DescriptionIngram Content Group (ICG) is hiring for a hiring for a Network Engineer (Infrastructure/Networking) to join our Infrastructure Services team in our LaVergne, TN (greater Nashville area) headquarters.This individual will provide support and monitoring of all installed systems and infrastructure (especially network-related) components. This...
-
Network Engineer
4 days ago
La Vergne, United States Ingram Content Group Full timeCompany DescriptionJob Description Ingram Content Group (ICG)is hiring for a hiring for aNetwork Engineer (Infrastructure/Networking)to join our Infrastructure Services team in our LaVergne, TN(greater Nashville area) headquarters. This individual will provide support and monitoring of all installed systems and infrastructure (especially network-related)...
-
Associate Product Engineer
2 weeks ago
La Vergne, United States Chromalox Full timeAt Chromalox, part of Spirax Group, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else. Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first...
-
Product Engineer, Heat Trace
1 month ago
La Vergne, Tennessee, United States Chromalox, Inc. Full timeAt Chromalox, part of Spirax Group, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else. Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first...
-
Field Service Technician
1 month ago
La Vergne, Tennessee, United States Chromalox, Inc. Full timeAt Chromalox, part of Spirax Group, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else. Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first...
-
Lead Automation Engineer
2 weeks ago
La Vergne, Tennessee, United States Assurant Full timeControl system and/or robot programming. Create original detailed designs of unusual and complex machinery utilizing engineering software with limited direction from leadership. Applications development, requirements gathering, concept generation, Automation Engineer, Project Management, Engineer, Automation, Lead, Systems, Technology, Insurance
-
Lead Automation Engineer
1 month ago
La Vergne, United States Assurant Full timeControl system and/or robot programming. Create original detailed designs of unusual and complex machinery utilizing engineering software with limited direction from leadership. Applications development, requirements gathering, concept generation, Automation Engineer, Project Management, Engineer, Automation, Lead, Systems, Technology, Insurance
-
Design Engineer
2 weeks ago
La Vergne, Tennessee, United States Actalent Full timeWe're welcoming applications for a Design Engineer at Actalent!Join our dynamic team to contribute to the development and enhancement of control systems and panel design for industrial heating applications. You'll be working on projects involving heat trace tables, silicone laminate heaters, and more, shaping the future of the industry.This Design Engineer...
-
Design Engineer
3 weeks ago
La Vergne, United States Actalent Full timeActalent is hiring a Design Engineer to support the development and modification of control systems and panel design for industrial heating applications, such as heat trace tables, silicone laminate heaters, and more. This role will be hybrid (3 days in office, 2 days remote)! Job Responsibilities: •Designs and develops new or improved product and...
-
Design Engineer
3 weeks ago
La Vergne, United States Actalent Full timeActalent is hiring a Design Engineer to support the development and modification of control systems and panel design for industrial heating applications, such as heat trace tables, silicone laminate heaters, and more. This role will be hybrid (3 days in office, 2 days remote)! Job Responsibilities: Designs and develops new or improved product and equipment...
-
Design Engineer
2 weeks ago
La Vergne, Tennessee, United States Actalent Full timeActalent is hiring a Design Engineer to support the development and modification of control systems and panel design for industrial heating applications, such as heat trace tables, silicone laminate heaters, and more. This role will be hybrid (3 days in office, 2 days remote) Job Responsibilities: Designs and develops new or improved product and equipment...
-
Quality Systems Engineer
2 weeks ago
La Vergne, Tennessee, United States Jobot Full timeQuality Engineer needed for leading plastics manufacturer This Jobot Job is hosted by: We are a global leader in plastic fasteners since 1967, we thrive on innovation and efficiency, serving diverse industries such as automotive, electronics, and home appliances. With a strong emphasis on research, design, and manufacturing excellence, we consistently...