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Customer Service Representative II

2 months ago

Kissimmee, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Representative II

Onsite Ocoee, FL

What you get:

  • Full-time Employment with Benefits day one including paid Holidays.
  • Base pay of $16.25 and a dollar incentive for Bi-lingual
  • Paid Training
  • WEEKENDS OFF
  • Great Work Environment

Requirements:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent.
  • Must be able to submit to a background check and drug test.
  • Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri.

Summary:

As a customer service representative II, you will be supporting our clients customers with escalated calls. In this role, you will be responsible for answering escalated calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customers problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing:

  • Has developed knowledge and skills through formal training.
  • Identifies problems in straightforward situations and makes sound decisions using standard procedures.
  • Works within established procedures with a moderate degree of supervision.
  • Has developed knowledge and skills through formal training.
  • Identifies problems in straightforward situations and makes sound decisions using standard procedures.
  • Works within established procedures with a moderate degree of supervision.
  • Intermediate level job with some work experience.
  • Enable and support agents by answering questions and taking escalated calls
  • Supports Specialty projects as needed.
  • Support Chat and E-mail platforms.
  • Support teammates questions as needed. (via Skype/Teams)
  • Identify and report call trends to Leadership.
  • Suggests tool updates to Leadership to improve accuracy and timeliness of information.

People who succeed in this role have:

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Customer Service Experience.
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Provide calm conflict resolution and problem solving for frustrated customers
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
  • Can commit to 100% attendance for three to five weeks of paid training

Join a rapidly growing organization that can support your career goals

Apply Today

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.25 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.