Patient Care Coordinator

4 weeks ago

Foothill Ranch, United States Therapy Partners Group Full time

Overview:

Starting Hourly: $19.50 - $20.00 per hour depending on experience

ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving?Orange County?and surrounding communities. Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality hands-on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.

Currently, we are lookling for a full time Patient Care Coordinator for our Foothill Ranch location.

Schedule needed: Monday - Thursday 9am - 5:30pm & Fridays 8am - 4:30pm

Responsibilities:
ESSENTIAL POSITION DUTIES
  • Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
  • Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
  • Responsible for answering phones and greeting patients with the utmost professionalism and care
  • Schedules new patients and collects all necessary information in order to verify insurance with carrier
  • Accurately and completely enters patient information and demographics into computer system
  • Submits patient insurance information in a timely fashion to ensure benefits are verified before the patients initial evaluation
  • Provides patients with an explanation of their benefits and thoroughly answers all questions
  • Calls and confirms new patient appointments
  • Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
  • Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
  • Follow up on no show patients on a daily basis
  • Treatment authorization and/or continued treatment Rx follow up
  • Maintains patient confidence and protects operations by keeping information confidential
  • Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
  • Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
  • Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group


Qualifications:
Knowledge, Skills and Abilities
  • Thorough knowledge of Microsoft Office
  • Possess strong customer service skills
  • Ability to maintain confidential documents
  • Must be organized and able to manage multiple priorities
  • Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
  • Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
  • Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
  • Must be able to identify and problem solve
  • Possess strong team player attributes
Education and Experience Education: High School diploma or equivalent Experience: 1-2 years prior experience in customer service and administration preferred; medical or PT front office experience required. Physical Requirements and Working Conditions: Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.

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