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Patient Access Representative II Orthopedic
4 weeks ago
Chardon, United States University Hospitals Full timePosition Summary Patient Access Representative II's provide our world renowned healthcare team with comprehensive administrative support. PAR II's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR II's offer solutions in anticipation of patient needs and greet every patient verbally,...
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Patient Access Representative Ortho
1 month ago
Chardon, United States University Hospitals Full timeA Brief Overview Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. PAR's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR's offer solutions in anticipation of patient needs and greet every patient verbally, with eye...
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Patient Access Rep I Orthopedics
2 weeks ago
Chardon, United States University Hospitals Full timeA Brief Overview Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. PAR's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR's offer solutions in anticipation of patient needs and greet every patient verbally, with eye...
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Patient Access Representative CMC
1 month ago
Chardon, United States University Hospitals Full timeA Brief Overview Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. PAR's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR's offer solutions in anticipation of patient needs and greet every patient verbally, with eye...
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Patient Access Representative Orthopedics Mentor
3 weeks ago
Chardon, United States University Hospitals Full timeA Brief Overview Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. PAR's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR's offer solutions in anticipation of patient needs and greet every patient verbally, with eye...
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Patient Access Specialist I
1 week ago
Chardon, United States University Hospitals Full timeUH Twinsburg Health Center - Radiology Registration Travel required to UH Hudson Health Center and UH Minoff Health Center (Orange, OH) Monday through Friday - hours between 7:00am to 8:00pm A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections...
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Chardon, United States University Hospitals Full timeA Brief Overview Patient Access Representative II's provide our world renowned healthcare team with comprehensive administrative support. PAR II's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR II's offer solutions in anticipation of patient needs and greet every patient verbally,...
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Patient Service Representative I
4 weeks ago
Chardon, United States University Hospitals Full timeWhat You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
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Patient Access Specialist I
1 month ago
Chardon, United States University Hospitals Full timeUH Geauga Medical Center Monday through Friday start times between 5:30am and 8:30am, rotating weekends second shift 3:30pm - 12:00am Holidays required A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service...
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Patient Access Specialist I
2 weeks ago
Chardon, United States University Hospitals Full timeUH Mentor Health Center - Seidman Cancer Center Patient Registration A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks...
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Patient Access Specialist I
2 weeks ago
Chardon, United States University Hospitals Full timeA Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position, directly impacts denials, customer...
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Patient Access Specialist I
1 week ago
Chardon, United States University Hospitals Full timeUH Ahuja Medical Center - Patient Registration Weekends Only A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks...
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Patient Access Specialist I
3 weeks ago
Chardon, United States University Hospitals Full timeUH Parma Medical Center - Emergency Department Registration Full-time 36 hours per week (8-9 hour shifts) Hours are between 1:00pm and 11:30pm, Monday through Friday, rotating weekends and holidays A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service...
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Patient Access Specialist I
3 weeks ago
Chardon, United States University Hospitals Full timeUH Cleveland Medical Center - Emergency Department Registration Part-time Saturday and Sunday only Position Summary As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers....
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Patient Access Specialist I
2 weeks ago
Chardon, United States University Hospitals Full timeUH Cleveland Medical Center - Emergency Department Registration Part-time Saturday and Sunday only Position Summary As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers....
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Patient Service Representative I Mentor
1 week ago
Chardon, United States University Hospitals Full timeWhat You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
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Patient Access Coordinator
4 days ago
Chardon, Ohio, United States University Hospitals Full timePosition OverviewAs a vital component of the Revenue Cycle team, the Access Coordinator is responsible for precise patient registration, cost estimation, and collection of payments at the point of service, all while delivering outstanding customer service to meet the needs of patients and stakeholders. The effectiveness of this role significantly influences...
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Patient Access Coordinator
4 days ago
Chardon, Ohio, United States University Hospitals Full timePosition OverviewAs a vital contributor to the Revenue Cycle department, the Access Coordinator is responsible for precise patient registration, estimating costs, collecting payments at the point of service, and delivering outstanding customer service to meet the needs of patients and clients. The effectiveness of this role significantly influences claim...
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Patient Liaison Cutler Center Men's Health
2 weeks ago
Chardon, United States University Hospitals Full timeA Brief Overview University Hospitals Cleveland Medical Center is home to some of the most prestigious clinical and research programs in the nation and is perennially among the highest performers in national ranking surveys, including America's Best Hospitals from U.S. News & World Report. UH is committed to Advancing the Science of Health and the Art of...
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Patient Access Coordinator II
3 days ago
Chardon, Ohio, United States University Hospitals Full timeJob OverviewAccess Specialist Role at University HospitalsPosition Summary:As a key member of the Revenue Cycle team at UH Geauga Medical Center - Seidman Cancer Center, you will be instrumental in delivering outstanding customer service while managing patient registrations, cost estimates, and collections. In the role of Access Specialist, you will...
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Patient Access Representative I Beachwood Dermatology
2 months ago
Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. PAR's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR's offer solutions in anticipation of patient needs and greet every patient verbally, with eye contact, and body language that is welcoming and friendly. In this highly visible role PAR's support departmental teams and interact with patients, families, and health care providers.
What You Will Do
- Responsible for interviewing/registering/instructing patients in a face-to-face setting or on the telephone.
- Enters and validates medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim.
- Prepares standard patient materials including forms, labels, brochures, surveys, etc.
- Maintains confidential health records, processes physician orders, and schedules patients.
- Identifies and communicates need for interpreter services.
- Provides patient education regarding third party coverage and liabilities.
- Communicates possible payment options and personally connects patients to financial counselor if needed. Collects, posts, and balances co-pays, deductibles and other patient payments.
- Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows.
- Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay.
- Recruits and trains patients to access My UH Care Personal Health Record.
- Ensures achievement of productivity and quality standards.
- Maintains up-to-date knowledge of computer systems, insurance/government regulations and UH/PAS policies/procedures used within the department.
- Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
- Actively participates in UH emergency preparedness.
- Maintains a clean and organized work area.
- Will be cross-trained to perform other duties as assigned.
- May be scheduled to work at off-sites.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications:
Education
- High School Equivalent / GED (Required) and
- Associate's Degree or progress towards degree (Preferred) and
- Medical Terminology (Preferred)
- 1+ years experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers (Required)
- Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.) (Required proficiency)
- Excellent keyboarding/data entry skills (Required proficiency)
- Detail-oriented and organized, with good analytical and problem solving ability (Required proficiency)
- Notable client service, communication and relationship building skills (Required proficiency)
- Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
- Strong written and verbal communication skills and excellent spelling (Required proficiency)
- Professional demeanor (Required proficiency)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%
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