Shuttle Reservations Agent

2 months ago

Kirkwood, United States Vail Resorts Full time
Continue Your Experience of a Lifetime
Vail Resorts provides a variety of opportunities for employees to grow in their passion for the outdoors while building lifelong connections with teammates and guests from around the world.

As you move from season to season, or begin a year-round career, you'll continue to receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Our team members are the core of our mission. Providing the Experience of a Lifetime for our guests starts with you.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits
•Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
•MORE employee discounts on lodging, food, gear, and mountain shuttles
•401(k) Retirement Plan
•Employee Assistance Program
•Excellent training and professional development
•Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

As a Reservation Agent, you will create an Experience of a Lifetime for our guests by providing local expertise and guidance for our shared shuttle buses, private cars, and charter vans using our reservation system. You will be expected to understand our services and products so that you can coordinate & book the guests' travel needs.

Job Specifications:
  • Expected Pay Range:: $20.00 - $22.76
  • Shift & Schedule Availability: Full Time
  • Skill Level: Entry
Job Responsibilities:
  • Answer phones in a polite, professional, and timely manner
  • Create and update reservations for our Shared Shuttles, Private cars, and Charter Vans
  • Understand Products and Services so you can effectively provide guests with options that will meet their transportation needs
  • Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere
  • Interface with internal departments including dispatch, operations, and Group Sales Representatives.
  • Other duties as assigned
Job Requirements:
  • We will teach you all the necessary skills to be able to execute your job safely, no formal experience is necessary
  • Desire to learn and grow
  • Must be able to communicate fluently in English


The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 503046
Reference Date: 07/16/2024
Job Code Function: Driving

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