Help Desk Manager

1 week ago


Rock Island, United States Beat Full time

Job Title: Help Desk Manager

Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))

Clearance: Secret

Certifications: CompTIA Security+CE

Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired

Roles and Responsibilities:

+ Minimum six (6) years of experience.

+ Plan, direct, and coordinate of the internal information technology help desk.

+ Oversee critical production events, targeting and managing trend analysis and metrics reporting.

+ Perform administrative management of technical support and queue management.

+ Perform extensive customer communication.

+ Hire, review, and terminate non-management employees.


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