Customer Service Representative

4 months ago

Wausau, United States Werner Electric Supply Full time
"A Great Place to Work."

At Werner Electric Supply, you'll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, we're committed to improving you and our workplace. You'll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.

Summary: Our Customer Service team is looking for candidates with a customer service or project-based background and outstanding customer service skills. At Werner, you'll engage with internal and external customers to solve technical challenges, support and manage our sales processes from point-of-contact to product/solution delivery, and drive business improvements through partnerships with customers.

Minimum Candidate Requirements
  • Strong Customer Service or Projects background required.
  • Strong communication skills - you must be able to effectively present information to internal and external customers in one-on-one and group settings.
  • Must be able to build and maintain business relationships and provide outstanding customer service.
  • High School Diploma required. Any additional education is a plus.
  • Microsoft Office (Excel, Word, PowerPoint, etc.) proficiency required.
Essential Duties and Responsibilities
  • Take and reply to inbound customer calls and emails to convert into Bids or Orders.
  • Send product demos to qualified customers on request.
  • Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
  • Provide feedback to customers on adequate stock levels.
  • Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
  • Build and maintain customer relationships.
  • Review reports of business transactions.
  • Work with Outside Sales to establish and coordinate customer pricing profiles.
  • Support the Accounts Receivable department by responding to customer invoice dispute issues.
  • Investigate and resolve customer problems with deliveries.
  • May purchase material directly from vendor.
  • Coordinate product returns.
  • Solicit special pricing from vendors.
  • Other related duties as assigned.
Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits
  • Medical and Dental Insurance
  • Short & Long-Term Disability Insurance
  • Life and AD&D Insurance
  • 401(k) Retirement Plan with company match
  • Paid holidays, vacation, personal, and sick days
  • Pet Insurance
  • Identity Theft Protection
  • Accident Insurance & Critical Illness Coverage
  • Tuition Reimbursement
  • Annual bonuses and merit increases based on performance
  • Employee Assistance Program (EAP)
  • Wellness Programs
  • Career Development & Leadership Training
  • Vision
  • Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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