Customer Service Representative
3 days ago
Overview: As a Customer Care Specialist at Foot Locker, you will play a vital role in providing exceptional customer service to our customers. This is a seasonal part-time position with flexible scheduling, allowing you to balance your work and personal life.
Salary: You will be paid $16 per hour for this position.
About the Role: Our ideal candidate is a highly motivated individual who can empathize with and prioritize customer needs. You will be responsible for providing superior customer service over the phone, efficiently entering customer information and conversation notes into the order management system, and providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers.
Key Responsibilities:
- Provide excellent customer service over the phone
- Empathize with and prioritize customer needs
- Enter customer information and conversation notes into the order management system efficiently
- Support our Foot Locker Retail Store Associates with customer service
Required Skills and Qualifications:
- Proficient computer navigation skills
- Positive attitude
- Ability to be polite and professional while speaking to customers
- Previous customer service experience is helpful but not required
Benefits:
- 30% employee discount on Foot Locker products
- Casual dress code
- Recognition and appreciation programs
- Learning and development platforms
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