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Hotel: Phoenix Glendale Renaissance Restaurant Associate Part time Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence Primary Purpose: The primary purpose of the Restaurant Associate is to provide guests with an excellent restaurant experience in accordance with established policies and procedures. Work Performed: The Restaurant Associate will be tasked with the following duties, responsibilities, and assignments: Schedule dining reservations and arrange parties or special services; Ensure prompt and courteous service to guests; Answer telephone calls and process phone orders; Greet guests, escort them to tables, provide menus, answer dining related questions, and suggest food and beverage items; Take food and beverage orders, relay orders to the kitchen, and serve food to guests; Coordinate amenity delivery requests with the kitchen department; Monitor tables in assigned section ensuring all guests are served; Address guest complaints; Collect and process guest payments; Total receipts at the end of the shift to verify sales and clear cash register; Ensure tips are reported properly for tax processing; Clear dirty table settings and prepare tables for resetting; Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments; Inspect dining room serving stations for neatness and cleanliness; Assist service staff as necessary to service guests in a timely manner; Follow all company safety and security policies and procedures, including reporting accidents, injuries, and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Preferred Prior Experience: Six months of previous customer service, restaurant, and/or cashier experience Preferred Education: High school diploma or equivalent Required Licenses/Certification: Food Safety Training certified or become certified within the first 60 days of employment. Alcohol Awareness certified or become certified within the first 60 days of employment Preferred Technology: Previous experience with Micros operating system Physical: Able to lift a minimum of 50lbs Able to bend and squat repeatedly Able to walk and stand for the duration of scheduled shift Other: Flexible to work day, early morning, evening, night, weekend, and holiday shifts #J-18808-Ljbffr