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Customer Service Specialist
4 months ago
With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer's needs first, encompasses why Sika is the global leader in our industries.
Job Description
*Work closely with the retail team to perform key customer responsibilities for residential key accounts from order entry to payment.
Ensure that Sika remains a trusted, reliable and professional supplier through close collaboration with sales and the support teams.
*Gain a strong understanding of order requirements for each key customer to ensure Sika operates and maintains a superior level of service.
*Understand and track performance metrics for quality, availability, and on-time shipments via customer portals,
*Act as a liaison between internal departments to ensure that customer order requests are managed and fulfilled in a timely manner.
*Address customer complaints in a professional and timely manner to achieve resolution
* Communicate with key customers (Home Depot, Lowes, Amazon, etc.) to quote and process daily orders and special orders.
* Process RMAs, credits and rebills when required timeframes.
* Identify EDI errors daily to ensure smooth order process.
* Work with management team to understand overall strategy and implement accordingly.
* Develop strong communications with key customer personnel by providing timely and accurate information on orders and processes
*Support special projects and initiatives-promotions, seasonal orders, etc.
Qualifications
Bachelor's degree in business preferred, Communications or related field of study
Min 5 years customer service or related experience
Full working knowledge of SAP and familiarity with EDI process
Ability to act independently and make decisions
Ability to multi-task, prioritize and manage time effectively
Additional Information
Competitive Benefits: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays.
Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable - every day.
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.
Community Involvement: Sika takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.
Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.
