Deskside Support Technician

3 weeks ago


Carlsbad, United States Golden Star Technology Full time

Location: Carlsbad, CASchedule: Full Time Travel: NoDescription & Requirement:Provide Deskside Support including general computer hardware and software troubleshootingRequest, enable and setup accounts and access for new usersInstall standard image for new and re-image systemsConfigure (hardware, software) client computers prior to installationMaintain and troubleshooting local Zebra and HP printers and handheld scannersReceive and organize asset inventoryPossible support multiple Op-Cos on siteDeliver/Install AssetsTerminate, dispose of, relocate assets as neededProvide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices Provide technical assistance during install/conversion as requested for in-house and remote usersManage IT Ticket Queue of requests to meet the SLA requirementCoordinate with next Level support for any open issuesTier 1 support for Network/LAN/Telephony 2+ years desk side support experience preferredGood communication and interpersonal skills to work with customers A+ Certification preferredUS Citizen or Permanent Resident requiredOn-site support, not remote



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