Member Service Representative

3 weeks ago


Arcadia, United States Medix Staffing Solutions, Inc. Full time

**Member Service Representative**

location Arcadia, California, United States type contract Compensation Compensation : $17.00 per hour payRate Job ID : 167519 category Admin Date Added: 01/10/2022 Date Added: 01/10/2022 JOB DESCRIPTION **Job: Member Service Representative**

**Hours: Monday-Friday 8am-5pm or 9am-6pm**

**Location: 60 W. Huntington Dr. Suite 200 Arcadia, CA 91007**

**Pay: $17-21 DOE**

**Job Description**

**Member Services Representatives are the main point of contact, interfacing with members, prospective members, providers, brokers, and vendors. A successful Member Services Representative is polite, courteous, able to solve problems quickly and effectively, and focused on providing a positive and lasting impression.**

**Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.**

**Responsibilities**

* **Manage inbound and outbound calls, faxes, and emails in a call center environment**

* **Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care**

* **Responds efficiently and accurately to callers and explains possible solutions**

* **Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed**

* **Follows communication scripts when handling different topics**

* **Builds sustainable relationships and engages members by going the extra mile**

* **Keep records of all conversations in our central database**

* **Additional projects assigned by management**

**Must haves**

* **Fluent in Vietnamese, Korean or Mandarin/Cantonese**

* **Highschool diploma**

* **Customer service experience, plus if call service experience**

* **Comfortable working in a call center environment**

* **COVID vax**



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