Hotel Front Desk Agent

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Connect with the housekeeping department to ensure guest accommodations are ready
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Handle customer complaints as necessary

Qualifications

•Open availiblity (Days, Nights, Weekends, Holidays)
•Must have graduated high school, received a GED or equivalent
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Exhibits working knowledge of Microsoft Office and reservation management systems
•Has experience answering telephone calls and troubleshooting stressful situations

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