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Field Service Engineer

2 months ago


Tulsa, United States KnowHireMatch Full time

Field Service EngineerJob Overview:As a Field Service Engineer, you will act as a Customer Solutions Advocate, responsible for evaluating existing customer equipment and providing innovative solutions to technical issues. Your role includes recommending equipment, troubleshooting, and resolving technical problems reported by customers.Key Responsibilities: On-Site Visits: Conduct field visits to gather data, collaborate with customers on potential solutions, and oversee equipment installations. Technical Issue Resolution: Investigate and resolve customer-reported technical issues with thorough analysis and effective solutions. Customer Collaboration: Maintain clear communication and timely reporting to ensure high-quality service. Equipment Compliance: Ensure all new or modified installations meet industry standards, company guidelines, and customer requirements. Performance Review: Review performance reports and inspect malfunctioning equipment to identify issues. Root Cause Analysis: Analyze inspection reports to determine root causes and recommend repairs, replacements, upgrades, or corrective actions. Problem Resolution Coordination: Work with Field Service, Engineering, and other departments to expedite service. Reporting: Maintain detailed records and submit reports to the Field Service Supervisor. Recommendations: Provide feedback to the Field Service Supervisor about recurring equipment issues for corrective action. Professionalism: Demonstrate regular attendance, punctuality, and flexibility, working on-site and overtime as needed. Team Collaboration: Work effectively with colleagues, customers, vendors, and management, displaying professionalism and respect. Multitasking: Handle multiple tasks in a fast-paced environment and contribute positively to department operations. RequirementsQualifications: Education and Experience: Bachelor's degree or equivalent experience (minimum three years) in a related field. Travel: Ability to travel up to 50% of the time. BenefitsJoin us in delivering exceptional technical solutions and ensuring customer satisfaction through dedicated field service engineering. Apply today to make a significant impact