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Compliance Operations Analyst

1 month ago

St Johnsbury, United States Charlie Health Full time

Why Charlie Health? We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment. At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms. Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape. About the Role The Compliance Operations Analyst is a key member of a cross-functional team that will have the opportunity to influence and impact multiple departments at Charlie Health. The Analyst will work directly with the compliance leadership to work on special projects focused on enhancing the efficiency and effectiveness of the department. Day-to-day work could include sourcing and implementing new technologies, identifying areas of process improvement, project managing key initiatives, and working with departmental leaders across the organization on risk identification and mitigation. The Analyst should be reliable, diplomatic, and strategic, with the ability to distill complex ideas into actionable plans. They should be eager to join a fast-paced company with a strong desire to work independently on high-impact projects. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way. Responsibilities Directly support the Compliance Operations function and the CCO on critical, cross-departmental projects, including regulatory strategy, risk identification and mitigation, and performance improvement projects. Ensure timely and effective completion of projects and initiatives of the compliance department. Identify areas of improvement and proactively create and maintain systems and processes to streamline department operations. Design and produce complex documents, reports, and presentations for report-out to senior leadership. Support talent acquisition activities (including application review, screening, and intake calls) when capacity is needed. Draft letters, emails, reports, and other correspondence on behalf of the Compliance Department. Maintain and iterate on existing data-centric workflows. Requirements Bachelor's degree or equivalent experience. 0-2 years of experience in high-growth environments, such as product/project management, engineering, public markets, consulting, or operations. Healthcare administration and/or behavioral health experience preferred but not required. Microsoft Office fluency, including Excel. Experience with project management software such as Airtable, Monday.com, Jira, or Notion preferred but not required. Self-starter with a demonstrated history of taking ownership of projects and executing them with minimal supervision. Strong interpersonal skills and ability to communicate complex ideas. Experience translating issues from stakeholders into actionable plans, communicating those plans across a team, and ensuring the timely execution of agreed-upon plans. Strong project management skills, with a demonstrated ability to corral and manage details in a fast-paced, fluid environment. Highly reliable with experience managing complex initiatives. Outstanding organizational and time management skills. Able to manage sensitive information in a confidential and professional manner. Work authorized in the United States and native or bilingual English proficiency. Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here . Additional Information The expected base pay for this role will be between $75,000 and $90,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. #J-18808-Ljbffr