Spa & Salon Receptionist - Full Time - Harrah's Gulf Coast

4 weeks ago


Biloxi, United States Caesars Entertainment Full time
Job Description

Roles and Responsiblities:
  • Ensures an exceptional guest experience by providing the highest quality of service
  • Opens and closes the facility according to the specified standards
  • Overseeing daily appointment calendar and ensuring schedule flows seamlessly throughout the day.
  • Checks messages, returns calls and answers the phones throughout their shift
  • Assists guests with intake forms
  • Books, changes, confirms and cancels spa/salon reservations
  • Print and Communicate schedule updates to team members
  • Communicates and promotes detailed descriptions of spa and salon treatments, packages and retail products
  • Maintains the overall appearance of the spa facility, retail, gym and reception area by cleaning and restocking
  • Participates in retail inventories
  • Assists management with the daily operations of the spa
  • Must be computer proficient, have excellent phone etiquette and the ability to multi task
  • Report any service issues immediately
  • Reports lost and stolen items immediately
  • Serves as a guide when bringing a guest to and from services
  • Maintains a meticulous professional appearance
  • Accurately handles cash, credit cards, room charge and comp transactions for services and retail
  • Performs all other job related duties as requested
  • Receive, fold and restock linen daily
Qualifications:
  • Cash handling and P.O.S. register experience preferred
  • Must pass a drug test
  • Must possess excellent customer service and communication skills
  • Must be able to initiate and engage in conversation in a professional and friendly manner
  • Must be at least 18 years of age
  • Must be willing to participate in on-going training
  • Maintain knowledge of current property events, promotions and attractions
  • Must have outgoing personality and be able to generate business
  • Must be able to work independently, with minimal supervision
  • Comfortable working in a fast paced, dynamic environment.
  • Ability to work effectively in a team setting and independently
  • Must present a well-groomed appearance
  • Must adhere to uniform/appearance requirements
  • Computer skills including operating hardware, software, and other office equipment
  • Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds
  • Able to accept direction of Senior Leadership
Physical, Mental & Environmental Demands:
  • Able to read, write and speak English sufficiently to perform job
  • Available to work any shift, holidays and weekends
  • Responds to visual and aural cues
  • Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine and ten key
  • Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required
  • Able to stand and walk for extended periods
  • Able to sit, stoop, reach and bend
  • Able to lift 20 pounds

Primary Location: Harrah's Gulf Coast

Work Locations: 280 Beach Blvd Biloxi, MS 39530

Organization: Grand Casinos of Biloxi, LLC

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