Patient Support Representative

2 months ago

Lakeland, United States Knipper Health Full time

Overview:

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team

The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.

Responsibilities:
  • Support inbound and outbound phone lines for the pharmacy
  • Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals
  • Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail
  • Accurately and completely capture information and update systems appropriately
  • Be flexible, organized and able to comply with constantly changing program business rules
  • Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution
  • Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patients satisfaction.
  • Provide availability, tracking and shipping information for patients medication as needed
  • Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
  • Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.
  • Execute day-to-day operations specific to the assigned program(s).
  • Maintain patient confidentiality at all times.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications:

MINIMUM JOB REQUIREMENTS:

  • High school diploma or equivalent
  • Two (2) years of work experience in a customer service or customer focused role
  • Must have proven ability to provide consistently high-quality of service

PREFERRED EDUCATION AND EXPERIENCE:

  • Associate Degree or technical school training in a related field
  • One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
  • Experience with HIPAA and patient services
  • Bi-lingual, English and Spanish

KNOWLEDGE, SKILLS & ABILITIES:

  • Demonstrated empathy and compassion
  • Excellent verbal and written communication skills
  • Excellent organization skills and detail oriented
  • Balance multiple priorities to meet expected response deadlines
  • Adaptable, flexible and readily adjust to changing situations
  • Ability to work independently and as a member of a team
  • Ability to comprehend and apply basic math principles
  • Ability to apply logical thinking when evaluating practical problems
  • Ability to present information and respond to questions from stakeholders
  • Ability to interact with a diverse group
  • Ability to listen and demonstrate a high degree of empathy
  • Demonstrated computer skills includes Microsoft Word, Excel, and Outlook
  • Display tact and diplomacy in response to unfavorable or negative situations
  • Demonstrated sensitivity and understanding when speaking with patients
  • Demonstrated passion for speaking with people in an outgoing way

PHYSICAL DEMANDS:

  • Location of job activities 100% inside
  • Extensive manual dexterity (keyboarding, mouse, phone)
  • Constant use of phone for communication
  • Noise and/or vibrations exposure
  • Frequently reach (overhead), handle, and feel with hands and arms
  • Sit for prolonged periods of time
  • Occasionally stoop, kneel, and crouch
  • Occasionally lift, carry, and move up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Patient Support Representative

    2 weeks ago

    Lakeland, United States J. Knipper and Company, Inc. Full time

    Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations. - Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call reso Support, Patient, Representative, Pharmacy Technician, High School, Healthcare

  • Patient Support Representative

    3 days ago

    Lakeland, Florida, United States Randstad Full time

    About the Role:The Patient Support Representative is a key member of our Customer Experience Team, responsible for providing exceptional support to patients and healthcare providers. This role requires a high level of patient services, ensuring the highest level of care and satisfaction.Responsibilities:Provide support to patients and healthcare providers...

  • Patient Support Services Representative

    19 hours ago

    Lakeland, Florida, United States Virtual Employee Full time

    About the Job**Job Title:** Patient Support Services Representative**Job Summary:** We are seeking a highly skilled and customer-focused Patient Support Services Representative to join our team at Virtual Employee. As a Patient Support Services Representative, you will play a critical role in enhancing patient satisfaction with our pharmacy programs by...

  • Patient Support Services Representative

    2 months ago

    Lakeland, United States Kelly Services, Inc. Full time

    #x 9; Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations. Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call Support, Patient, Representative, High School, Service, Retail, Staffing

  • Patient Support Services Representative

    3 months ago

    Lakeland, United States Virtual Employee Full time

    About the job Patient Support Services Representative EaglePharmacy Job Description Title: PatientSupport Services Representative Reportsto:Patient Support Services Supervisor Summary: This is a critical position requiring excellent customer interactionskills. The individual is expected to enhance patient satisfaction with EaglePharmacy programs by...

  • Patient Support Services Representative

    5 days ago

    Lakeland, Florida, United States Knipper HEALTH Full time

    Job SummaryWe are seeking a highly skilled Patient Support Services Representative to join our team at Knipper HEALTH. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and healthcare professionals, ensuring seamless interactions and resolving issues in a timely and professional manner.Key...

  • Patient Support Services Representative

    1 month ago

    Lakeland, United States Virtual Employee Services (C) Full time

    Job DescriptionJob DescriptionJ Knipper is hiring a FULL-TIME Patient Support Services Representative - $15.50/HourMonday to Friday: 11:30 AM - 08:00 PM// Saturday: 9:00 AM - 3:00 PM (once a month)Eagle PharmacyJob Description:Reports to: Patient Support Services SupervisorSummary: This is a critical position requiring excellent customer interaction skills....

  • Patient Support Services Representative

    3 months ago

    Lakeland, United States Knipper Full time

    Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy , are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting...

  • Patient services representative

    1 month ago

    Lakeland, United States Randstad Full time

    Do you love helping people and making a difference in their every day life? Would you like to play a role in providing support to patients and healthcare providers? The ideal candidate is experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals. This is a temp-to-perm opportunity...

  • Patient services representative

    2 months ago

    Lakeland, United States Randstad Full time

    Do you love helping people and making a difference in their every day life? Would you like to play a role in providing support to patients and healthcare providers? The ideal candidate is experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals. This is a temp-to-perm opportunity...

  • Team Lead, Patient Support Specialist

    1 week ago

    Lakeland, Florida, United States Knipper Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our Patient Support team at Knipper. As a Team Lead, you will be responsible for leading a team of Patient Support Representatives and providing exceptional customer service to our patients and healthcare providers.Key ResponsibilitiesTeam Leadership: Lead a team of Patient Support...

  • Team Lead, Patient Support

    1 week ago

    Lakeland, United States Knipper Health Full time

    Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! Summary This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls and placing outgoing call to...

  • Team Lead, Patient Support

    3 days ago

    Lakeland, United States Knipper Full time

    YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! Summary This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls and placing outgoing call to patients and...

  • Team Lead, Patient Support

    2 days ago

    Lakeland, United States Knipper HEALTH Full time

    Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! Summary This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls and placing outgoing call to patients...

  • Team Lead, Patient Support

    4 days ago

    Lakeland, United States Knipper HEALTH Full time

    Overview : YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! Summary This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls and placing outgoing call to...

  • Team Lead, Patient Support

    1 week ago

    Lakeland, United States Knipper Full time

      YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH Team!SummaryThis is a critical position requiring excellent customer interaction skills.  Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls and placing outgoing call to patients and...

  • Patient Support Specialist

    2 days ago

    Lakeland, Florida, United States Knipper HEALTH Full time

    Job SummaryThis is a critical position requiring excellent customer interaction skills. As a Patient Support Representative, you will be the primary point of contact for patients calling to enroll in Eagle Pharmacy programs, place orders/refills, check on the status of an order, and inquire about program offerings.Key ResponsibilitiesAnswer inbound phone...

  • Billing Customer Support Representative

    24 hours ago

    Lakeland, United States GEICO Full time

    Billing Customer Support Representative - Lakeland, FL We're looking for highly motivated and enthusiastic individuals in our Lakeland, FL office to join our Auto Service team! As a Billing Customer Support Representative, you will receive telephone calls from current policyholders regarding billing information or use of the internet. Responsibilities...

  • Patient Support Team Lead

    3 days ago

    Lakeland, Florida, United States Knipper HEALTH Full time

    Job SummaryWe are seeking a highly skilled and dedicated Patient Support Team Lead to join our team at Knipper HEALTH. As a key member of our Patient Support Services team, you will play a critical role in enhancing patient satisfaction by providing exceptional customer service and support.Key ResponsibilitiesCustomer Service: Respond to incoming phone calls...

  • Patient Care Support Specialist

    2 weeks ago

    Lakeland, Florida, United States Randstad Full time

    Are you passionate about assisting others and making a positive impact in their lives?As a Patient Care Support Specialist, you will play a crucial role in delivering exceptional support to both patients and healthcare professionals. If you have a background in managing a high volume of incoming calls and requests while striving to achieve service...