Service Coordinator

4 weeks ago

Elkridge, United States Sciens Building Solutions Full time

THE POSITION IN A NUTSHELL Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle. WHAT YOULL BE DOING (and doing well) Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs. Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations. Generate and monitor Service departments internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time. Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer. Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes. Track and/or quote deficiencies. Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses. Dispatch appropriate technician(s) based on skill set required for each site or project. Generate and maintain schedules on a daily/weekly/monthly intervals. Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule. Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires. Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed. Material requisition: prepare and process accurate purchase requisitions for purchasing. Complete service contract cancellation form(s) and submit with back up for processing. Coordinate customers service requirements with other appropriate departments, as necessary, to ensure effective customer service. Provide accurate information to Accounting to ensure one-day billing processing. WHAT WE LIKE ABOUT YOU High school diploma or equivalent. Two to five years of experience in customer service. Strong organizational skills. Ability to multi-task and remain calm under pressure. Possess sound decision-making skills and practical judgment priorities. Ability to encourage and motivate people with positive attitude. Interest in helping and working with customers. Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint. WHAT WERE BRINGING TO THE TABLE Competitive salary based on qualifications. Paid time off plan and holidays. 401(k) matching. Short term and long-term disability. Medical, dental, and vision plans with options. Life insurance. Professional career development opportunities. Tuition reimbursement.

  • SERVICE/SALES COORDINATOR

    2 days ago

    Elkridge, United States Carter Machinery Company, Inc Full time

    Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Service/Sales Coordinator in Elkridge, Maryland. The Service/Sales Coordinator- PSD is responsible for receiving/releasing machines for Sales, Service or other. Seeking candidates with Previous experience operating...

  • SERVICE/SALES COORDINATOR

    2 days ago

    Elkridge, United States Carter Machinery Company, Inc Full time

    Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Service/Sales Coordinator in Elkridge, Maryland. The Service/Sales Coordinator- PSD is responsible for receiving/releasing machines for Sales, Service or other. Seeking candidates with Previous experience operating...

  • Pharmacy Technician Clinical Coordinator

    1 day ago

    Elkridge, United States MedStar Health Full time

    Pharmacy Technician Clinical Coordinator General Summary Of Position The Pharmacy Technician Clinical Coordinator serves as a crucial link between healthcare providers, patients, payors and pharmacies facilitating seamless communication and coordination to ensure optimal patient care. Primary responsibilities will be to streamline the complex process of...

  • Patient Service Coordinator MHUC

    2 weeks ago

    Elkridge, MD, United States Medstar Health Full time

    About The Job MedStar Health Urgent Care is committed to providing world-class compassionate care to every patient every time at every touch point during the experience. All associates are accountable for their role in meeting patient experience standards. Serves as the initial contact person at the medical practice or hospital department and greets patients...

  • Hotel Sales Coordinator

    1 week ago

    Elkridge, Maryland, United States Holiday Inn Express Elkridge Full time

    This role is responsible for supporting the Regional Director of Sales/Marketing and Sales Managers. Responsibilities include clerical, administrative, reporting and client/guest service duties throughout the entire life-cycle of the booking process. Serve as a liaison between Sales and hotels operating departments to ensure the most effective and efficient...

  • Event Coordinator

    1 day ago

    Elkridge, United States Varsity Brands Full time

    Varsity Spirit, A Varsity Brands Company - The Driving Force In Spirit Across Cheer, Dance, Band And Yearbook For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+...

  • Service Dispatcher

    1 week ago

    Elkridge, MD, United States AIR Control Concepts Full time

    Job Title: Service Dispatcher Job Location: Elkridge MD Operating Company: Hobbs & Associates FLSA Status: Non-ExemptAbout: Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people...

  • Service Dispatcher

    1 week ago

    Elkridge, MD, United States AIR Control Concepts Full time

    Job Title: Service Dispatcher Job Location: Elkridge MD Operating Company: Hobbs & Associates FLSA Status: Non-ExemptAbout: Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people...

  • Therapy Front Desk Coordinator

    1 day ago

    Elkridge, United States MedVanta Full time

    Therapy Front Desk Coordinator The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation's largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of...

  • Inventory Control Coordinator

    19 hours ago

    Elkridge, United States Owens & Minor Full time

    Life Takes Care Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the...